SUMMARY
13 years of experience in manufacturing industry in product engineering, plus 1 year in Quality section; Window person between Tijuana Factory and Japan Headquarters, with experience in personalized customer service to North/South America and Asia; countries visited US, Japan, Chile, Argentina, Brazil, China and Thailand.
PROFESSIONAL EXPERIENCE
Sony Baja California Foxconn Baja California 11/1999 - Present
Product Engineering Coordinator “Consumer Products” 04/2010 - Present
• Lead on New model introduction (Consumer Products “LCD TV's”).
• Coordinate prototype assembly for Design evaluation.
• Lead on electrical parts evaluation for quality improvements.
Product Engineering Coordinator “Audio Division” 09/2006 - 04/2010
• Lead on New model introduction “automotive product” Ford Audio Amplifier.
• Coordinate new model introduction on Audio Product “Home Theater, Car Audio and Home Audio”.
• Led on VACD “Value Analysis and Cost Down” project.
• Coordinate Equipment development for Quality improvement.
• Lead on electrical parts evaluation for quality improvements.
• Responsible for coordinate 6 engineers and 2 technicians.
Quality of Key Components “Tuner & FBT” (Fly Back) 02/2005 – 08/2006
• Window person between Tijuana factory and Japan Headquarter.
• Responsible for customer service and problem resolution teams “customer visits”.
• Auditor for Field / customer first contact – troubleshooter.
• Reviewed and approved resolution reports to customer.
• Established and led Corrective and Preventive Action team, attacking internal issues with the aim to protect through the prevention of defects.
• Established quality audits instead of sampling inspection for visual defects.
• Led project to reduce Quality Assurance from 220ppm to 40ppm within a span of 6 months.
• Led a project to collect Market defects to feedback and optimize production process.
• Responsible for supervising up to 11 people
• Responsi...
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