Objectives
Establish a solid liaison between business units’ users and the IT Department. Leverage project management experience, targeting process optimization and business development. Detect opportunities for improvement and deliver timely and comprehensive business analysis. Promote human communication.
Professional Experience
GECU
10/2011-PRESENT El Paso, TX
Business Support Analyst / IT Division
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SIEMENS AG-GAS TURBINE OPERATION-ENERGY SECTOR
May to October, 2011 Charlotte, NC
Manufacturing Process Engineer
Implementation and monitoring of business processes into operations. Creation of process linkages between internal Gas Turbine business process and IT oriented projects. Standardization of business processes.Preparation of management reports and management data. Training of suppliers and GT operations in business processes. Interface with suppliers to resolve implementation problems.Leads and participates in business process oriented projects for supply management and factory processes.Develop business procedures and processes and maintain in an IT system.Coordinate and develop KPI’s metrics for proper system usage.
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GECU
01/2009-04/2011 El Paso, TX
Business Support Analyst / IT Division
Project Manager for technology-related projects. Requirements gathering, project documentation (scope and deliverables, charter, issues list, control charts, etc.), resource coordination, testing plans development, training collaboration, implementation and post-implementation support.
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08/2007-01/2009 El Paso, TX
Independent Business Consultant
Provider of Process Mapping, Technical Translations (English-Spanish) and Inventory Control Services for El Paso area’s local businesses such as Fred Loya (Insurance Agency) and Shoe’s Town (Retail Store)
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Scientific-Atlanta (A CISCO Company)
11/1998 – 08/2007 El Paso-Juarez Operations
IT Business Analyst – ERP/SAP Specialist (MM, PP, CO, SD)
Prioritizing tasks and determining wants vs. needs;
• Liaising extensively with external or internal clients• Scoping of proposals for modified or replacement systems;
• Presenting proposals to customers;
• Working closely with developers and a variety of end users to ensure technical compatibility and user satisfaction;
• Ensuring that budgets are adhered to and deadlines met;
• Drawing up testing schedules for the complete system;
• Overseeing the implementation of a new system;
• Planning and working flexibly to a deadline;
• Writing user manuals;
• Providing training to users of a new system;
Contributions:
• Collaborated in developing a complex, integrated Wireless solution (SAP-Symbol-RFGen Software)to expedite cycle counts and Physical Inventory activities rendering an estimated $2.4 million dollars in savings by adding production days to the inventory period, increasing inventory accuracy, and by dramatically reducing human and technical efforts.
• Implemented an automated system for Engineering Changes application which resulted in an overall savings of $25, 000 USD in a single fiscal quarter by reducing quality defects in the production lines due to late ECN implementation (Agile PLM Software)
• Provided technical guidance in developing barcode technology (labels, readers, software, etc.) to replace conventional part number handling inside the raw material warehouse. This project helped reduce a loss of $150, 000 USD in components through a six-month period.
Prepared KPI reports throughout several business areas in order to promote decision making
Coordinated pilot testing for software implementations, version upgrades and rollout of corporate applications (SAP, BusinessObjects, Agile PLM, etc)
Promoted Information Protection by keeping confidentiality levels enforced, reporting potential threats as well as supporting firewall drills in collaboration with local Info Protection Department
Reinforced Security routines by monitoring employee terminations, by means of communicating those to our Corporate Applications administrators on a periodic basis
ERP/SAP Functional Support Engineer
Responsible for requirements gathering, process modeling and configuration of SAP R/3, with specific focus on MM/PP • Provide site level support to a broad range of users in a manufacturing environment • Functional and project work performed in conjunction with production support and problem resolution • Provide frequent support at all levels • Initiate changes in plant procedures and coordinate with the SAP core team to accommodate the successful integration of the SAP software into the plant culture • Act as focal point for SAP issues and serve as liaison to corporate SAP team •Develop plans for successful implementation of the SAP software in all facets of the manufacturing and quality functions within the plant.
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Professional Experience
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