HIGHLIGHTS OF QUALIFICATIONS
Skilled Quality/Reliability Engineer with 15 years of experience working with electronics and mechanical products. Focusing on customer satisfaction and zero defects. Strong computer, written and interpersonal communication skills. Ability to compile and report data, analyze defects and information to implement corrective actions to reduce customer and internal defects.
SKILLS
Troubleshoot electrical and mechanical products to root cause level. Read and interpret engineering drawings. Use of problem solving methods: 5S, 6 Sigma, TQM, SHAININ approach, Fishbone Diagrams, SPC, FIFO, and FMEA’s. Equipment used includes, but not limited to: CMM, dyno testers, thermo chambers, o-scopes, function generators, optical comparators, calipers, micrometers, height gages, microscopes, profileometers, and many more physical and electrical measuring devices. Proficient at Microsoft Excel, Access, Word, PowerPoint, Outlook Express, Lotus Notes, Omnify, Oracle, Power Ops, JDE, and Syteline.
EXPERIENCE
2/11-present, MKS-ENI Instruments (Contract) Rochester, NY Reliability/Document Control Associate- Responsible for Harmonized tariff code and Schedule B classifications for all parts. Support engineering functions through the assistance of and performance of Reliability Analysis functions. Collect data and perform the calculation of Mean Time between Failures (MTBF) of released product. Responsible for generating comparative quarterly reliability reports, problem description and corrective action reports. Collect data and assist in the generation of the yearly reliability analysis of all basic products. Assist with general reliability support functions within the Reliability Analysis Group. Quality inspection of incoming parts, review prints. Work with Suppliers, Engineering, and Manufacturing to assure parts are approved and meet the print.
7/10-2/11, Crosman Corp East Bloomfield, NY
Quality Engineer- Resolve quality issues regarding production, customer, and supplier issues. Determine root cause for end of line and customer returned failures. Work with design, product, and manufacturing engineers to improve quality. Implement 5S and 6 Sigma in high defect reported areas. Conduct in house testing to assure customer expectations are met and/or exceeded. Perform inspections on known suspect supplied parts. Write procedures for internal and external process to assure good parts are used in the manufacturing process. Communicate issue resolution to customers.
7/07-5/09, Nukote International Rochester, NY
Quality/Reliability Engineer- Lead customer technical contact. Responsible for resolving defects in the field through technical assistance and issuing RMA’s for material that is deemed defective. Issue defect codes for customer returns. Manage 3 technicians to investigate customer and production defects. Communicate internally and to customers on a daily basis including travel to on-site locations to resolve quality issues. Perform failure analysis on products to root cause levels. Work with all groups within Nukote to achieve quality improvements, including external suppliers. Document and report on failure findings and recommended corrective actions. Analyze data for trends and high defect products, report findings to focus internal resources accordingly. Test corrective actions for effectiveness.
• Summarize test results
• Create and maintain files of established standards and specifications
• Maintain test equipment in a serviceable, calibrated state
• Conduct process capability studies
• Conduct analysis and troubleshooting / diagnostic procedures
• Prepare reports and recommendations on projects assigned
• Collect and researches data, demonstrating attention to detail
• Gather and analyzes information skillfully
• Work well in group problem solving situations
• Strive to continually build knowledge and skills and shares expertise with others
• Support efforts to succeed
• Look for ways to improve efficiency and quality using six sigma and 5S methods
• Able to handle heavy workloads, available off hours to assure customer satisfaction and to support internal departments with hot projects
• Interact courteously and tactfully toward all business associates (co-workers, customers, vendors, contractors, guests, etc.) to promote teamwork and cooperation
• Travel internationally to resolve quality issues and improve products and process
8/04-7/07 RotaDyne Engineered Products Division Spencerport, NY
Senior Quality Engineer- Supervisor of quality lab. Responsible for two Quality Engineer and one Quality inspector. Job duties include supervising all aspects regarding customer and internal quality including final inspection of finished goods, incoming supplied components, customer prototype samples, customer returns, and resolution of quality issues.
• Work closely with manufacturing to improve processes and reduce defects
• Analyze defective products, lead a team to resolve the issue, report root cause and corrective actions to customers concerning warranty claims
• Work with engineers and suppliers to improve product defects
• Maintain calibration database and perform internal calibrations on all measurement devises
• Compile and analyze quality data weekly/monthly/yearly and present to organization
• Train employees on measurement equipment, procedures, and GT&T
5/99-6/04 Valeo Electrical Systems Inc. ...
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