Summary
Highly skilled problem solver with over 10 years in customer service and support. Dependable, ambitious and hard-working bilingual employee with technical knowledge of both hardware and software products.
PROFESSIONAL EMPLOYMENT
Apple Inc- Friendswood, TX 2011 – present
Family Room Specialist
Provided complete solutions based on customer’s specific needs
Troubleshooting hardware and software on handheld devices (iPods, iPads, iPhones)
Delivered personal assistance to setup purchased products
Assisted on visuals team to maintain store neat and organized
ACS- El Paso, TX 2011 – 2011
Technical Helpdesk Associate
Technical Support and Customer Billing for Sprint through phone support and email
Assisted customers with questions regarding billing and plans
Troubleshooting customers devices such as cell phones and tablets
Made sure that customers issues are resolved
BBVA Compass- El Paso, TX 2008 - 2011
Image POD Clerk
Captured images and processed over 18,000 bank transactions per day without mistakes while meeting nightly deadlines
Scanned initial barcodes
Created daily reports on Microsoft Excel and reconcile any differences
Balanced daily bank transactions on computer
Mack Massey Automotive- El Paso, TX 2006 - 2007
Warranty Administrator
Performed daily automobile warranty reports
Answered telephone calls and directed them to the proper personnel
Received customer feedback regarding their current service visits
Prepared and filed customer files
Handled funds through the cash register
Keva Juice- El Paso, TX 2004 –2006
Manager
Led a team of eight individuals
Managed calculations of funds and took deposits to bank
Prepared inventory and hourly schedule reports for the day
Produced smoothies for customers to their liking
Maintained a clean facility.
Talbots- El Paso, TX 2002 - 2004
Shipper/Receiver
Handled retail sales for customers
Assisted customer with questions and concerns.
Stocked clothes when receiving merchandise.
Perezident Peppers- El Paso, TX 2001 - 2002
Receptionist
Took orders from produce companies and input into database
Produced invoices and reports on QuickBooks
Answered the telephone and assisted customers with inquiries
Filed customers’ invoices and created statements
EDUCATION
Unive...
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