Experience
Account Services Specialist
2009 – 2011 Sprint Call Center, Hampton, VA
• Took inbound calls from customers wanting to cancel their phone services.
• Retained customers by determining and assessing the underlying issues they are having
with their service.
• Used progressive problem solving tools to effectively resolve the customers’ problems.
Manager
2007 - 2008 Sprint Wireless, Staunton, VA
• Built and Maintained customer relationships!
• Sold phones, contracts, and accessories
• Rapid promotion to manager (within 5 months)
Publication Officer
2007 - 2008 Mary Baldwin College, Staunton, VA
• Publication Officer in the Office of Student Engagements (student position)
• Created advertisements for campus events
• Met campus publication deadlines
Education
Anamarc College, El Paso, TX
2011-2012
• Graduated Vocational Nurse
• Certified Nursing Assistant
Mary Baldwin College, Staunton VA
2005-2009
• B.A....
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