Muhammad Waseem
Date of Birth: 23-September 1976
Citizenship : Pakistani
Objective: Obtaining a challenging leadership position in a reputable organization, to apply
my knowledge and experience for mutual benefit and personal career growth.
Present Status: Working since 1997 with Yaqub Group of Companies (YGC), sole agent in Pakistan for
Toshiba Corporation, Notebook Division, Japan.
Initially employed as Computer Software and Hardware Engineer with promotions
in 2000 to Network Administrator, in 2003 to Manager Services, Toshiba Notebook Division.
Current Responsibilities as Manager Services:
- Troubleshooting, rectification and repair of Toshiba notebooks software and hardware issues
- Handling warranty claims.
- Network issues, troubleshooting, rectification and repair.
- Software and hardware issues in other YGC product lines: Multimedia, CCTV, Risograph printers,
photocopiers, Kodak medical equipment, NEC servers, Workstations and LAN,WAN, Wi-fi, Bluetooth,
GPRS, IR Connectivity
- Correspondence with overseas principals
- Supervision of engineers' team in-house and in-field
Work Experience:
Yaqub Group companies August 1997 to present:
- O & A Business Machines Pvt. Ltd 2003-2011:
Manager Services, supporting Toshiba Notebook, Designing and Installation of Networks, and other responsibilities, see ”Current Responsibilities as Manager Services” above
- General Traders Pvt. Ltd 2000-2003:
Network Administration of Lan and Wi-Fi connectivity and other IT-based support to product lines
namely photocopiers, multimedia, CCTV, Kodak medical equipment.
- Brother International 1997-2000:
Brother typewriter, laser and thermal fax and color laser printer, system support for NCR
Computers and non- branded computers. Also, servicing of PC maintenance contracts.
These business lines were discontinued.
Additional Experience 1992-1996:
Computer assembly, computer sales, servicing client maintenance contracts, at Micro Tech
Computers, 3 Zee Computers, Barcom Barlex Electronics.
IT Skills: Operating Systems: Microsoft DOS, Windows 95,98,NT,2000, XP,VISTA,Win7 Corel Draw, Microsoft
Paint, Adobe Photoshop, Acrobat Writer, Microsoft Office various series.
Analysis Tools: Toshiba Diagnostic tools: DMI, EC/KBC, BIOS, HDD Test Software Battery Pack, Backup Tester
software, Password removal.
Foreign and Local Training Sessions Attended:
Toshiba: Karachi, Lahor...
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