Mark
Salt Lake City, Utah
Career Overview
Highly motivated, personable, committed, dedicated and dependable professional with over fifteen years of experience in customer-facing professions. Proficient at building productive working relationships with clients, co-workers, and business partners. Capacity to recognize customer issues and coordinating with internal company personnel to assist in resolution.
Education
University of Utah: Bachelor of Science – Business Finance, 1995
Professional Experience Highlights
Account Management (Freight Forwarding)
• Working with trucking companies offering our logistic services. Daily account management of existing accounts. Responsible for facilitating transportation of produce, nursery plants and trees from the growers and brokers to the buyer via trucking companies.
• Negotiate rates, fees, and time-tables with trucking companies for on-time delivery and unloading of the product for the growers and produce brokers.
• Coordinate the pickup/loading of the product from the growers, track the shipment in transit, and arrange delivery/unloading at the final destination.
Internal Order Desk
• Account Management on several accounts. This includes daily contacts with existing accounts on their Orders. Responsible for receiving these orders, pricing, placing orders, shipping, tracking and receiving parts for drilling equipment for the United States and Canada as part of a four-member team.
• Solely responsible for pricing, ordering, shipping, tracking and receiving parts for company’s global engineering group throughout North America, Australia, and Europe.
• Facilitated special shipping in emergency or on-call situations requiring the completion of customs documents, coordinating with freight forwarders, or locating a flight to ensure the delivery to the airport when needed.
Global Item Maintenance Team
• An integral part of a small team responsible for converting existing data into the correct format for a company-wide software change from MXP to Oracle.
• Assisted in the creation and testing of the scripts used to train all employees on how to use Oracle.
• Verified all of the data produced by Oracle once the system was live including accounting, order flow, shipping methods, shipping addresses, and payment to third-party vendors.
• Responsible for maintaining existing part numbers and setting up new part numbers in the Oracle and MXP databases as part of a team. This included sole responsibility for maintaining existing kits and setting up new kits as the engineering department changed or created internal kits.
• Created a request form in SharePoint which was used by drillers and buyers to request the setup of new part numbers which automatically routed requests to my team, accounting, buyers, and internal customs department.
Data Management Specialist
• Individually responsible for maintaining an accurate and current catalogue of equipment and replacement parts for two very large mines.
• Update contracts with existing suppliers for replacement parts on the mining equipment which includes verifying availability of parts, delivery time, and cost.
• Create weekly and monthly reports for the entire department, detailing progress on the maintenance of the internal parts catalogue, and any projects under contact with eight mines in North America.
Regional Sales Representative
• Business to business sales for an alternative to the traditional Collection Agency.
• Specializing in the collection of delinquent accounts and bad debts in every industry.
• Call on new business to speak with the decision maker for that business.
• Scheduled appointments with potential clients to present our services to them and close the sale.
• Once the client signed up for our service, I followed up with them to make sure that all their needs were being met. This was critical to maintain satisfied clients and we offered a guaranteed 400% return on investment, so meeting their needs was crucial.
Sales Representative Internet Marketing
• Door-to-door business to business sales to give clients an internet presents on the first page of Google.
• It was crucial to have my clients on the first page of Google since 97% of prospective clients do not look beyond the first page of Google when searching for a business to solve their problem.
• To achieve sales, I would approach any business to discover if they were already on the internet and how they used the internet to market their business.
• I was able to help any company, whether they had a web page or not, or if they were trying to use pay-per-click marketing or pop-ups advertising.
• I scheduled meetings to learn how the company was using the internet to market their business and then I would demonstrate what I had done for other business in their industries to increase their internet presents and sales.
• Once the sale was closed and our back office created the new campaign, I would follow up with the client to find out what they liked about our service and if any changes needed to be made.
Small Business Owner
• Marketing, selling, packaging, and distributing high-quality dog treats.
• Successfully acquired new customers through extensive sales efforts.
• Negotiated and won a large customer contract with a national greeting card and gift company.
• Internet sales of pet supplies for dogs, cats, birds, reptiles, and aquariums.
Realtor Sales Assistant
• Write contracts / addendums for clients buying / selling properties.
• Create property listings on Multiple Listing Service for sellers.
• Administering and coordinating customer inquiries and requests.
• Schedule open houses and coordinate property viewings for clients.
Sales Representative (Owner / Independent Contractor)
• Outbound sales efforts in contacting individuals holding seller-financed mortgages, receiving monthly payments and offer a lump-sum purchase of the contract at a discounted rate.
• Bundle multiple mortgages to sell to other lenders.
Trade Dispute Specialist
• Resolve customer disput...
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