PROFESSIONAL SUMMARY
A highly competent professional, knowledgeable in manufacturing and technical support. A quick learner with excellent problem solving skills. Self motivated and a team player. Proven track record in:
- Managing projects from conception to completion
- Analyzing customer requirements and determining equipment specifications and configurations
- Resolving issues with products and ensuring product delivery
- Communicating and coordinating with all aspects of company operations
- Increasing productivity and adding quality to processes
RESPONSIBILITIES/ACHIEVEMENTS
- Provided application, product and technical support to customers by answering questions and requests
- Assisted customers in identifying specifications to ensure the appropriate equipment were provided
- Analyzed customer input requirements and developed components and equipment specifications to meet customer needs
- Analyzed equipment configurations to provide software data extracts for telecommunication clients
- Received recognition for 100% on time performance from management
- Determined improvements by performing root cause analysis and proposing changes in equipment, processes, and use of materials or services
- Reviewed documents to ensure accuracy for internal and external customers
- Developed and updated drawings, documents and procedures to increase productivity and understanding of products
- Technical advisor to manufacturing, engineering, quality control, field service, and materials departments
- Provisioned telecommunication equipment for manufacturing and installation
- Increased employee's skills by providing technical information and training
- Created and updated drawings using CAD software
- Served as the new products prime for testing and introducing new products into production
CAREER EXPERIENCE
Hardware Engineer, Ian Martin Telecom, 2007-Present
Network Application Engineer, Glow Networks, 2004-2007
Supervisor (Final Inspection), Collins & Aikman, 2003-2004
Equipment Application Engineer, TekSystems, 2001-2002
Optical Network Application Engineer, Nortel Networks, 2000-2001
Sr. Equipment Application Engineer, Nortel Networks, 1995-2000
Manufacturing Engineer, Nortel Networks, 1992-1995
Leadership Roles
New Product Introduction Prime, Mentor Prime
EDUCATION AND RELATED SKILLS
BS, Mechanical Engineering, Prairie View A&M University, Prairie View, TX
Microsoft Office, Microsoft Outlook, Microsoft Visio, AutoCAD, CADRA, Fiber Optic Networking, Metro, WDM, DWDM, Nortel Networks Products, Switching Networking, CLEC, ILEC, LAN, WAN, TDM, Succession, VOIP, TCP/IP, Routers
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PROFESSIONAL EXPERIENCE EXPANDED
IAN MARTIN TELECOM, Research Triangle Park, NC, 2007-Present
Hardware Engineer
- Provided software data and script files for harware extracts to installers for various Telco's
- Created and updated drawings cable terminations per hardware specifications using CAD software
- Determined cabling and conectivity requirements for hardware equipment
- Analyzed customer requirements and created equipment specifications for telecommunication equipment
- Reviewed technical documents to determine detail equipment configuration
GLOW NETWORKS, Research Triangle Park, NC, 2004-2007
Network Application Engineer
- Provisioned detailed equipment specifications for customer products
- Provided software data extracts to installers
- Provided detailed specifications for customer specific projects
- Provided first-line product support to customers
- Reviewed technical documents to determine equipment configuration
- Perform root cause analysis of field issues
COLLINS & AIKMAN, Roxboro, NC, 2003-2004
Supervisor (Final Inspection)
- Supervised and coordinated the work of employees who inspect the quality of material produced
- Analyzed customer requirements to ensure material was produced at correct specifications
- Responsible for final verification of products to meet quality standards
- Prepared work schedules, assigned workload, and identified defects in products
- Resolved daily issues from inspectors in a timely manner to ensure project timelines were met
TEKSYSTEMS, Morrisville, NC, 2001-2002
Equipment Application Engineer (Contractor)
- Analyzed customer requirements to prepare and release telecom equipment configuratio...
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