Education
University of Nebraska – Lincoln
Bachelor of Science
Major: Industrial and Systems Management Engineering Year: Senior
Experience
Sales Engineer Intern April 2012 – August 2012
Trane, Norfolk, VA
• Responsible for representing the product to customers and at field events such as conferences, seminars, etc.
• Articulated HVAC technology and product positioning to both business and technical users
• Gained customer acceptance by explaining or demonstrating cost reductions and operations improvements
• Prepared cost estimates by studying blueprints, plans, and related customer documents; consulting with engineers, architects, and other professional and technical personnel.
Quality Engineer Intern October 2011 – April 2012
Lincoln Industries, Lincoln, NE
• Integrated and trained company employees on statistical process control software that increased yield by 64%
• Documented, developed, and audited procedures and practices for QSR compliance and ISO/TS 16949:9001 certification.
• Developed and implemented advanced complaints handling and corrective action systems to reduce customer complaints by 60%.
• Developed and implemented systems for trending production and performance quality levels.
Customer Care Professional May 2008 – August 2008
Convergys, Omaha, NE
• Processed customer orders and sales: provided and received information, up-sold client products plus handled miscellaneous customer service and general information calls via the phone
• Listened attentively to customer needs and concerns; demonstrated empathy. Clarified customer requirements; probed for and confirmed understanding of requirements or problem.
• Maintained basic knowledge of products, pricing, pro...
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