SUMMARY
ASQ-Certified Quality Engineer with over fourteen years of manufacturing experience managing quality systems for compliance to the ISO 9000/TS16949 quality standards and using root-cause analysis to drive continuous improvement. Team leader responsible for resolving customer corrective actions with structured problem-solving and quality documentation. Managed supplier quality systems for compliance with business performance requirements/supplier rating. Experienced quality supervisor responsible for achieving unit objectives along with evaluating employee performance. Trained as Certified Lead auditor (RABQSA) to the ISO 9000/TS16949 standards with over eight years of internal auditing experience maintaining compliance to system (QMS) quality standards.
PROFESSIONAL EXPERIENCE
Smith’s Detection, Alcoa, TN 6/2012-Present
(An inspection and detection-systems company)
Quality Inspector (Contractor via The University of Tennessee)
• Responsible for documenting quality-management systems.
• Conduct ISO audits and risk assessments.
Exedy America, Mascot, TN 11/2011-4/2012
(Tier 2 supplier of torque convertors to Ford, Chrysler, Nissan, and GM)
Process Quality Engineer (Contractor via M-Force Staffing)
• Responsible for customer corrective-action, product launch, PPAP submission and root-cause analysis.
• Quality engineer for CVT process for day-to-day production.
• Developed quality standards and created inspection plans for production compliance.
TRW Automotive, Oakwood, GA 1/2011-9/2011
(Tier 2 supplier of brake-caliper assemblies to Ford, Chrysler, and GM)
Machining Quality Engineer
• Led customer corrective-action root-cause analysis.
• Team leader for quality and continuous improvement for production.
• Created and implemented Quality Management systems’ procedures and work instructions for customer compliance.
• Developed quality standards and created inspection plans for production to comply with engineering specifications, directed machining PPAP submissions and new product launch;
• Liaison for casting suppliers’ issues to brake-machining lines.
Bosch/PBR Automotive, Knoxville, TN 2007-2010
(Tier 2 supplier of brake-caliper assemblies to GM)
Quality Engineer
• Led customer corrective-action root-cause analysis.
• Team leader for quality and continuous improvement for production.
• Create and implement Quality Management systems procedures and work instructions for customer compliance.
• Drive improvement for 15% scrap reduction for bolt-thread galling defects on process.
• Managed quality system to track supplier performance rating.
• Developed quality standards and created inspection plans for production to comply with engineering specifications, directed PPAP submission for new product launch and engineering change.
• Internal auditing for compliance to ISO and TS 16949 quality systems.
Ceramaspeed, Inc., Maryville, TN 2005-2007
(Component supplier to Whirlpool)
Quality Engineer
• Team leader for customer corrective-action process and warranty analysis.
• Project Manager for capability studies, measurement, and process-improvement studies.
• Team leader for root-cause analysis to establish shop-floor quality.
• Internal auditing for compliance to ISO and TS 16949 quality systems.
• Provide technical leadership for structured problem-solving and statistical analysis.
Blue Ridge Concepts, dba, Knoxville, TN 2000-Present
(Editing and technical-editing company)
Technical Editor/Consultant
• Edit technical-research articles.
Productivity Improvement Center, Knoxville/East Tennessee 2002-2004
(Automobile parts inspection firm)
Quality Engineer/Quality Control Inspector
• Maintained quality at Level-Two containment for various manufacturing processes.
• Developed quality-inspection procedures and set up audit station to engineering requirements.
Cendant Corporation, Knoxville, TN 2000
(Hotel-management company)
Senior Statistical Analyst
• Performed statistical analysis of hotel call-center data (trend-identification).
• Managed data system and statistical-analysis team for budget group.
Ford Motor Company, Louisville, KY 1999-2000
(Ford Explorer and Ford Sport Trac manufacturing facility)
Quality Enginee...
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