HIGHLIGHTS OF QUALIFICATIONS
Successful life cycle management of capital projects ranging from $2M - $40M in new markets. Ability to create, market and manage value-added services in engineering environments, while creating additional revenue of up to 200% of baseline. Mastered continuous improvement processes in the fields of material processing, mining, industrial engineering and data management by utilizing 10-year experience. Incorporated innovative solutions in challenging environments while contributing to employee development, sustainability and retention.
CORE COMPETENCIES
Life Cycle Management – Contract Management – New Business Development – Global Team Collaboration – Risk Analysis – Content Management – Process Governance – Value-added Services – Key Account Management – 6-Sigma – Kaizen – Lean Manufacturing – SWOT Analysis – Total Cost of Ownership – Process Mapping – Change Management – Product Placement & Marketing
PROFESSIONAL EXPERIENCE
REMA Tip Top GmbH (Munich / Essen, Germany) 11/2008 – 4/2012
Global Key Account Manager
Directed Key Account Management in REMA’s 90-year old traditional enterprise culture, facilitated the change process transforming this 6,000-employee strong company from a product supplier to a renowned service provider in the material handling industry. Developed and led the market introduction of a value-added service portfolio for maintenance contracts. Managed global projects ranging in scope from responding to multimillion RFQs, leading project teams in the preparation and execution of maintenance contracts; outlining new health & safety standards; establishing a corporate responsibility task force; mapping governance processes to creating employee performance evaluation guidelines. As head of the department, managed a team of five engineers and project managers with annual budget responsibility of €800,000, and:
- Expanded the service portfolio by creating 3 value-added services leading to additional sales volume of €2.5 million p.a. in new markets.
- Developed and implemented innovative models of compensation, reducing invoicing errors by 15% and increasing return business by 50%.
- Improved project RFQ response time 30% by streamlining the quoting process and linking 8 international subsidiaries in a network of key account managers.
Komatsu America Corp. (Peoria / Chicago, IL) 5/2005 – 10/2008
Systems Developer (Business Analyst)
As the second largest construction and mining equipment manufacturer in N. America, Komatsu manages no less than 500 mining haul trucks at remote locations in the world at any given time. Launched the newly developed in-house software as the standard platform for merging technical and financial performance data of capital equipment used to proactively adjust maintenance strategy.
- Saved an estimated $1 million annually by utilizing risk analysis and distributor audits to mitigate potential contract losses.
- Implemented successfully an R&M software tracking tool for 2 major accounts in N. America with a contract volume of $40 million, generating near real-time performance data on all contract equipment.
- Won company’s Presidential Award for “excellent customer service in supporting key mining accounts.”
Short-term projects:
Deutsche Telekom AG (Bonn, Germany) / Slovak Telecom s.o. (Bratislava, Slovakia) 10/2003 – 3/2004
Global Internship Trainee – Business Pricing & Contracting Department
- Saved up to 60% labor costs and halved processing time of pricing calculations when using a...
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