Professional Profile
Comprehensive experience in a wide range of business operations, including Staff Management, Quality Control, Inventory Management and Management Reporting. Extensive experience formulating, documenting, and maintaining quality systems to ensure continuous production to corporate standards and goals to exceed customer expectations.
Accurately measure and reduce scrap, re-work, lost time, and inventories. Conduct in-depth root cause, and direct corrective actions for process related deficiencies, customer complaints, and monitored and managed Warranty process from RMA to cost analysis reporting. Successfully guide workers engaged in inspection and testing to ensure high productivity and high technical integrity.
Develop and analyze statistical data and product specifications to determine standards and to establish quality and reliability expectancy of finished products. Coordinate quality objectives with production procedures in cooperation with Production Supervisors, Plant and Operations Managers to maximize product reliability and minimize costs. Ensure all quality processing information such as worker logs, product process sheets, specification sheets, etc., adhere to engineering and quality specifications.
Conduct and review audits, including closing out audit findings, create audit finding reports, determine proper corrective action and preventive action, perform additional training when corrective actions are insufficient. Apply Lean/Six Sigma tools to analytical and reporting processes. Use data mining to develop trends and prioritize improvement efforts. Interact with Purchasing to ensure vendor quality of all purchased parts.
Technical Skills
Strong technical background, being proficient in Microsoft Word, Excel, PowerPoint, Project, Visio, Publisher, Adobe (Acrobat, Illustrator, Photoshop, Freehand), AutoCAD, SAP, FTP protocol, TrackPro, QualTrax, SAP, Lotus Notes, HTML, Access, and various desktop publishing software. Create Web sites, provide maintenance and promotion to increase traffic. Effectively communicate concepts and complex technical information to nontechnical personnel at all levels.
Professional Overview
CATERPILLAR 2008 to 2013
Continuous Improvement/Quality Manager (2011-2013)
Responsible for all aspects of Quality Control and Continuous Improvement, including inspections, documentation, staff supervision and quality reporting for four facilities. Provide KPI metrics using SAP for entire Eastern Product Group. Coordinate the activities of quality auditors, monitor results, train and motivate personnel. Review field failures, determined root cause of failures, worked with engineering and operations staff to identify solutions and implement changes to prevent future failures. Monitor improvements to ensure desired results were achieved. Achieved “Best in Class” distinction for KPI metrics by corporate auditors within four months of implementation. Effectively communicate concepts and complex technical information to nontechnical personnel at all levels.
Conduct and review audits, including closing out audit findings, create audit finding reports, determine proper corrective action and preventive action, perform additional training when corrective actions are insufficient. Apply Lean/Six Sigma tools to analytical and reporting processes. Use data mining to develop trends and prioritize improvement efforts. Interact with Purchasing to ensure vendor quality of all purchased parts.
• Implemented Standard Work and in-process check sheets to drop divisional warranty costs from $250K each month in 2009 to $5K each month in 2012.
• Implemented Control Plans and tracking sheets reduced divisional scrap from $45K/month in 2009 to $15K/month in 2012.
• Received defective product from customers and performed FMEA, supplied reports back to customer with Root Cause(s) and effective Corrective Actions. Reduced Customer Issues by 46% with an annualized cost savings of $2M.
• Successfully train 100% divisional personnel (four facilities) in Continuous Improvement using Train The Trainer method.
• Manage three direct reports.
BUCYRUS (Acquired by Caterpillar in 2010)
ISO / Warranty Coordinator /Continuous Improvement Leader (2008-2011)
Work with corporate quality departments to implement ISO certifications across seven facilities. Lead auditor to review and document areas for improvement. Work with management teams to develop plans of action to correct quality mistakes. Participate in monthly corporate quality meetings and provide KPI metrics using SAP for entire Eastern Product Group.
Research and document all primary plant operations from sales to shipping. Develop and implement new corporate Quality system. Establish quality improvement teams focused on field failures and cost improvement. Introduce continuous improvement and quality management programs throughout the organization and in all operating locations. Scope of responsibility was diverse and included purchasing, vendor management, materials handling, inventory control, distribution planning and delivery operations. Effectively communicate concepts and complex technical information to nontechnical personnel at all levels.
Conduct and review audits, including closing out audit findings, create audit finding reports, determine proper corrective action and preventive action, perform additional training when corrective actions are insufficient. Apply Lean/Six Sigma tools to analytical and reporting processes. Use data mining to develop trends and prioritize improvement efforts. Interact with Purchasing to ensure vendor quality of all purchased parts.
• Trained 15 new ISO auditors per year enabling the Tazewell facility ISO certification within 6 months from acquisition.
• Merged two facilities in 6 months utilizing 6 Sigma methodologies.
• Implemented 6 Sigma tools across division.
• Supplier development tools improved quality by 35% in one year.
• Justified three new machines to eliminate 25% of process errors and reduce field failures by 80%. Standard Work eliminated 80% of packaging and shipping errors over 3 months.
• Reported key KPI metrics Implement metric boards and train all employees at multiple sites, completed project 2 months ahead of schedule. Use gap analysis to identify areas of weakness.
EXPRESS PERSONNEL (2007)
Temporary Executive Administrative Assistant (HSN, Goodwill Industries of the Valley, Virginia Transformer Corp., Advance Auto Parts)
Skilled in writing newsletters, brochures, press releases, keeping minutes, creating agendas, creating databases. Implemented Standard Work for weekly reports reducing time to produce by 15%. Assisted HR with employee time.
DANAHER (2000 – 2006)
Lean Coach/ Technical Information Manager
Develop and launch price realization database to track product margins corporate-wide. Lead 30 Kaizen events, participate in 20 additional Kaizen events. Train Kaizen cross-functional teams. Effectively communicate concepts and complex technical information to nontechnical personnel at all levels.
Conduct and review audits, including closing out audit findings, create audit findin...
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