With over thirteen years of experience as an IT professional, I have demonstrated my ability as a self-motivated individual in maintaining, improving, and being able to adapt to many different IT environments. I have been able to adapt quickly to different challenges and assignments with little or no training. I have a proven ability to create and deliver solutions that meet corporate objectives tied to business and technology performance. I am comfortable operating in a wide range of platforms and environments. I have recently obtained my CCNA and I am currently studying to obtain my CCNP
PROFESSIONAL EXPERIENCE:
HMS, Irving Texas September 2012-Present
Mainframe Computer Operator
• Identifies systems hardware and software malfunctions and takes appropriate corrective action as necessary to troubleshoot/resolve operating problems referring to established procedures and/or escalates problems to more experienced personnel within the department.
• Monitors and supports distributed and mainframe platforms through the use of various monitoring tools and applications.
• Identifies, resolves, or escalates system alerts that impact system availability
• Performs moderate problem analysis via the operating system console and other mainframe utilities and takes corrective action where called for or seeks assistance where causes of problems are not apparent.
• Responds to system hardware failures and works with support teams or vendor to minimize impact to the business.
• Provide 24x7x365 Computer Operations support for HMS large –scale corporate infrastructure environment.
• Investigates, evaluates and reports all hardware equipment problems and escalates issues as necessary.
• Co-ordinate with TOS group the monitoring and control of work flow through job queues and console messages.
• Monitors problem trends and statistics to identify areas which need to be addressed by new or streamline procedures.
• Recommends improved procedures, service routines, production techniques, or modifications when appropriate.
• Network Monitoring for VTAM and IP support
Dept. of Justice Contractor, Dallas, TX February 2005 – May 2012
Network Technician
• Experience in Routing & Switching (OSPF / BGP / VLAN / STP /EIGRP)
• Install/Remove Fiber & Copper Patch Cabling
• Physically Install/Remove rack mounted computer equipment (servers, network switches, monitoring devices).
• Troubleshooting Network hardware and solutions including but not limited to Cisco Switches, VPN’s, Firewalls, and load balancers
• Provide Level 2 support for and maintain all infrastructures, participating in a bi-weekly on-call schedule that includes business and after hours support.
• Ensure that all relevant systems are upgraded and patched when advisable.
• Document all relevant installation, maintenance and support work in tracking system.
• Responsible for the advanced operation and maintenance of a complex multivendor nationwide network, ensuring network integrity and quality.
• Responsible for troubleshooting end to end issues on an ever changing network. This troubleshooting consists of a combination of working directly on devices and coordinating with other internal and external teams
• Provided support to the Network Engineer in maintaining Network items, such as the 3700, 2600 & 7200 series routers and 6500, 4500, 3700, 3500, 4800, 2960 switches by performing the necessary maintenance to support the availability and functionality of the network's hardware (Routers, Switches etc.),creating ACL’S, system configuration installs and changes, and monitored the network's performance (traffic, bandwidth, capacity).
Mainframe Computer Operator
• Supported all aspects of the mainframe environment which includes but not limited to application, network, hardware, and end user side of support.
• Made sure all applications, batch jobs, online regions and network connections were maintained for different structure levels of the Dept. of Homeland Security and Bureau of Prisons to name a few.
• Made sure all quality deliverables and SLA’s are met. Monitored the process for delays by researching and adjusting times for more accurate reporting.
• Utilized MVS, CICS, batch jobs, onlines, VMware, CA7, JES2, TSO, ISPF, SDSF, OMEGAMON, Remedy and other mainframe applications and tools on a daily basis.
EDS, Plano, TX 2000 – 2005
Mainframe Network Operator, and Information Security
• Researched, diagnosed and resolved customer problems. Provided desktop support for different Fortune 500 companies as well as internal employees.
• Supported different Microsoft products like Word, Excel, PowerPoint, Outlook, Internet Explorer (IE) and Access. ...
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