PROFESSIONAL PROFILE:
Seven years of experience supporting medical device implants and follow-ups. Two years of experience designing data and dial tone carrier facilities. One year experience performing circuit analysis and electrical component repair.
EDUCATION:
· Master of Engineering in Systems Engineering, Pennsylvania State University,
Great Valley: August 2004, GPA: 3.5
· Bachelor of Science in Electrical Engineering Technology, Pennsylvania State
University, The Behrend College: May 2000, GPA: 3.2
WORK EXPERIENCE:
Medtronic
Technical Field Engineer - (10/07 - Present)
· Provide technical support and programming for Medtronic devices during
implants and follow-ups.
· Provide district training on new Medtronic products and technical concepts.
· Mentor new employees throughout the Medtronic training process.
· Train fellows and Allied Health Professionals on Medtronic products and
services.
· IBHRE Certification September 2010
Clinical Specialist - (05/06 – 10/07)
· Provide technical support and programming for Medtronic devices during
implants and follow-ups.
· Actively work with sales representatives to resolve customer issues and
concerns.
· Follow Medtronic and customer specific processes and protocols during follow-
ups and implants.
· Research existing patient systems to assist in product selection and to
minimize connectivity issues at implant.
· Provide training materials and technical support to customers.
Alliance International Electronics
Sales Engineer - (09/05 – 05/06)
· Established and managed online sales processes for company products.
· Determined new products to be offered and projected profitability.
· Established new sourcing opportunities for products.
· Managed new and existing accounts and generated new sales opportunities.
Electronics Boutique, West Chester, PA
Parts Repair Lead – (01/05 – 09/05)
· Oversaw daily production of 15 parts repair associates.
· Maintained parts inventory for repair technicians by adjusting daily parts
production.
· Reviewed quality and functionality of replacement components from new vendors.
Parts Repair Engineer – (03/04 – 01/05)
· Performed component level troubleshooting and repair on system motherboards
and power supplies.
· Participated in project to analyze and implement refurbishment process for
hardware optical units.
· Provided training and support to repair technicians, including troubleshooting
techniques and suggestions for improved efficiency.
· Led Kaizen team to document and illustrate product flow through reclamation
center and revise weak and redundant processes.
· Maintained inventory of replacement components for repair technicians.
Repair Technician – (10/03 �...
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