Objective: To obtain a position in Technical Support or Network Operations.
WORK HISTORY
2013 - 2013 Technical Support Specialist Ventus Networks, Norwalk, CT
2012 - 2013 Network Analyst II Yale New Haven Health, Stratford, CT
2005 - 2011 Network Operations / Technical Support / Service Desk British Telecom, CT / NJ
2003 - 2005 Operations / Technical Support Manager Cprojects, Southbury, CT
2001 - 2003 Network Consulting Engineer III WorldCom/MCI, Rocky Hill, CT
1999 - 2001 Sales Engineer II / Network Operations Specialist I DSL.net, New Haven, CT
1984 - 1999 Network Coordinator II / Manager, Deployment & Warehouse eunetcom/Sprint/Dunsnet, Shelton, CT
PROFESSIONAL EXPERIENCE
2013- 2013 Technical Support Specialist Ventus Networks, Norwalk, CT
•Provide technical support on DSL, Frame-Relay, Wireless and Cisco routers
•Indentify, troubleshoot, and resolve critical technical and performance issues
•Create tickets with carriers to resolve circuits and wireless issues
•Synchronize communications between bank’s ATM to wireless routers
•Perform “Over the Air Change” on wireless routers
•Provide site surveys, determine signal and noise strength for future ATM installations
2012- 2013 Network Analyst II Yale New Haven Health, Stratford, CT
•Moved existing monitoring systems on to one centralized system, “Solar Winds” to ensure all devices are accurate
•Assisted in setting up the network operation center for all Yale Hospitals
•Scheduled and completed daily billing reports
•Trained team members to troubleshoot network routers, servers, and applications
•Worked with “Remedy Ticketing System” to log and update tickets
•Experienced on monitoring tools such as; E-link for SDK Applications, System Pulse for EPIC Applications, Infrastructure Central and Site Scans to monitor UPS and HVAC Systems, Cloverleaf Monitoring System
2005-2012 Network Operations / Technical Support / Service Desk British Telecom, CT / NJ
•Worked with service desk analysts to meet service level agreements
•Supported analysts with technical questions on servers, e-mail, web, DNS, firewalls, IPT, and circuits
•Advanced tickets to resolution groups within BT
•Worked with QIP Data Base with DNS and DHCP to assign IP addresses
•Monitored the wide area network for Unilever, Manpower, Jacobs Engineering, and Novartis
•Maintained network management tools such as HP Open View, Network Health, Solar Winds, Citrix
•Worked with the following protocols: TCP/IP, Frame Relay, Ethernet, ISDN, PBX, MPLS, and DSL
•Troubleshot Cisco Routers, ATM Switches, CSU/SDU, modems, and servers
•Resolved complex circuit and equipment issues on a nationwide CLEC Network
•Worked with RBOCS, A.T.&T., and Sprint to resolve customer and network circuit issues
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Albert B. Civitelli
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2003-2005 Operations / Technical Support Manager Cprojects.com, Southbury, CT
•Managed desktop and network equipment upgrades for office staff
•Provided technical support for network servers, internal operations, and maintained WAN circuits
•Assisted sales team with pre sales & post sales installations for construction database
•Provided technical support to customers using construction database
•Supervised projects to meet completion date
•Maintained Windows NT 4.0, Windows XP, Windows2000 Server-Professional, MS-Outlook and MS Office
2001- 2003 Network Consulting Engineer III WorldCom/MCI, Rocky Hill, CT
•Managed all customer accounts post sales and provide technical assistance when needed
•Co-managed the NOC on how customer can use BGP4 into their network for a back up circuit and load balancing
•Provided technical guidance to account executive regarding technical questions
•Determined RF Signal strength and evaluated the line of site
•Assisted customers with integration of MMDS technology into their networks.
•Provided technical pre-sales support to executive level clients to reduce sale cycles from 60 to 30 days
•Achieved t...
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