Enterprising Mechanical/Quality Engineer
Contact Number: 734-353-2627
PROFESSIONAL EXPERIENCE
Stryker Medical (Aerotek Contract) Portage, MI, United States
Quality Engineer May 2011 – Jul 2012
* Conducted extensive product failure investigations to determine the root cause; documented and submitted over 1000 FDA complaint files in a timely manner; received recognition for generating consistently high quality reports
* Provided outstanding communication with customers, sales representatives, service technicians and upper management
* Initiated, designed, presented innovative concepts and provided valuable insight into QA process improvements – These changes resulted in increased efficiency and productivity of the team
* Trained new complaint investigators and mentored team regarding best practices for report writing, root cause analysis and product failure investigation
* Designed and developed tools to automate the scheduling/prioritizing of status data related to customer complaints; Implemented lean methods to purge the process which resulted in reduction in complaint handling time and efficient elimination of backlog of complaints
* Worked with R&D, Advanced Quality, Risk Management, CAPA, domestic and international regulatory affairs personnel, field service teams to ensure high product quality, continuous quality improvements and to resolve quality issues in a timely manner, to ensure customer satisfaction
* Actively investigated non conformances on the production line related to customer complaints; implemented mistake proofing for logistics and freight damage complaints, resulting in reduction in number of defects
* Reviewed and summarized trending data in regard to complaints, field issues and alerted the organization of these trends; Drove corrective actions for non-conformances with cross functional teams
* Supported statistical process control, automated testing, and productivity improvements; worked with Engineering, Manufacturing, Marketing and Sales teams to enhance and implement design improvements, new product development, and product sustainment
EDUCATION
ST. JOSEPH ENGINEERING COLLEGE (2006-2010) Mangalore, India
Bachelor of Engineering (Mechanical Engineering) GPA: 3.17 Credentials evaluated by WES International, New York
* SIX SIGMA GREEN BELT (March 2013) Indian Statistical Institute
* BASIC MANUFACTURING PATHWAYS CERTIFICATE (March 2011) WCOMC-West Central Ohio Manufacturing Consortium
ADDITIONAL SKILLS ...
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