Internationally experienced mechanical engineer with a strong background in customer support, field service and troubleshooting.
WorkExperience____________________________________________________________________
Weber Screwdriving Systems Yorktown Heights, NY 2010 – Present
Weber is a manufacturer of the world’s most advanced automated assembly systems.
Senior Technician
2012 – Present
• Assisted in introducing new technology that increased sales by $15 million
• Coordinated service technicians to meet production needs and customer service requirements
• Established diagnostic testing of new machines that reduced service calls by10%
• Performed demos for high profile customers such as Ford, GM and Honda that led to multiple orders increasing sales by 500%
• Lead technician introducing new technologies from German headquarters to North American markets
Field Service Technician
2011-2012
• Interacted with customer to define specifications for upcoming projects
• Communicated with sales team to solidify components needed to meet customer requirements
• Documented field adjustments and reported customer feedback to design engineers
• Performed field service to optimize performance and reduce downtime
Customer Support Engineer 2010 – 2011
• Responsible for technical support that helped improve customer response time by 2 hours
• Assisted customers with on-site installation of new systems and provided training on the new equipment
• Coordinated incoming repairs (kept track of repair status, provided repair estimates and lead times, ordered parts required for repairs, and performed repairs)
• Trained new employees on product line and technical aspects of industry
Education___________________________________________________________________________
University of Vermont Burlington, VT Class of 2010
• Bachelor of Science, Mechanical Engineering ...
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