• 10 years of software engineering and support experience
• Programmed using Visual Studio coding in C#, C++ and ASPX for gaming and web pages
• Over 2 years of experience as Sales Engineer managing over 50 accounts for corporate and small businesses
• Implemented IT Service Management solutions for several Fortune 500 companies and gaming studios
• Seeking product management and customer relations position
Experience
TechExcel Inc., Lafayette, CA
Sales Engineer 10/2011 – Present
Generated new sales and managed existing customer accounts:
• Created new sales during upgrades of software products and services to existing and new customers.
• Consulted customers on setting up processes with: ITIL, ITSM, and Application Lifecycle Management (ALM) standard solutions.
• Helped create individual business workflows and processes for multiple companies.
• Provided customer support: traveled onsite to train and perform upgrades.
• Conducted demonstrations of TechExcel’s Application Lifecycle Management (ALM) tool, HelpDesk tool and ITSM tool (DevSuite, CustomerWise and ServiceWise) to potential clients.
• Conducted training session for customers.
• Marketed products to potential customers by attending annual conferences: GDC San Francisco, Perforce User Conference.
• Created marketing email campaigns using TechExcel’s CustomerWise application.
• Created comparison charts for competing software (BMC Remedy, JIRA).
Provided internal technical guidance and support to improve products and services :
• Configured Web Servers IIS in all versions (6, 7, and 7.5) to support application.
• Developed technical documentation for DevTrack Windows and Web Client.
• Adjusted VB and SQL script to facilitate data importation from customers’ legacy software.
AJWI Inc., San Francisco, CA
Consultant Software Engineer
04/2011 – 09/2011
Responsible for maintaining First Five LA website and improvements:
• Developed classic ASP and ASPX pages for California Department of Mental Health projects.
• Enhanced functionalities of existing pages.
• Created reporting queries and stored procedures using SQL Server 2008.
• Engineered a proxy between a convention planning software and AJWI backend using a combination of JSON and .Net’s HTTP functionality.
Total Immersion Software, Alameda, CA
Software Engineer
Part of engineering team which created scenario based real time application for US Army (DARPA funded):
• Created backend logic for soldiers’ probability of sickness in game simulation using C# and C++.
• Part of a team who developed a building editor in which the b...
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