OBJECTIVE
I'm seeking a technical field sales position that leverages my background and skills within the data storage industry. As a highly
educated and motivated professional with strong interpersonal skills, I'm committed to exceeding the goals of the business and
customers with trust and integrity. My flexibility to travel and fluency in multiple languages including Swedish, English and
Chinese – Hakka, enable me to support the success of the business when and where needed.
EDUCATION
Master of Information Systems 2009-2012
University of Phoenix, Summa Cum Laude GPA 4.0
Bachelor of Computer Science 2001-2006
University College Cork
EXPERIENCE
EMC Corporation, California, USA 2006 - Present
Associate Pre-Sales Systems Engineer – NAS Specialist – US West Area
Plan and implement both Isilon and VNX product proof of concept for customers
In-depth workflow analysis to define, plan and scope EMC solutions for new and existing customers
Pre-Sales SE supporting the sales team through product presentations, whiteboards and product demonstrations
System Support Engineer III – VNX
Dedicated VCE, VNX support for managed key accounts for critical escalations
Problem diagnosis, troubleshooting and root cause analysis for catastrophic events.
Manage internal engineering and customer facing contacts to provide guidance and status updates
System Support Engineer II – CLARiiON
Provide escalated case support for the Clariion product line and manage customer relations with optimal results
System Support Engineer I - CLARiiON
Fast paced troubleshooting and analysis and field support for product upgrades and implementations.
EMC Projects - Dispatch Avoidance, Instructional videos, new hire mentoring in Utah and China.
Siemens – Morgan Stanley, Cork, Ireland - IT Help Desk Support 2006
Worked with key customers to support and troubleshoot IT and miscellaneous financial applications
including Active Directory, Mainframe, Bloomberg, Exchange.
Pfizer, Cork, Ireland - IT Consultant 2006
Developed and maintained Safety Survey
Pfizer, Cork, Ireland - IT Intern – Business System Analyst 2005
Technical Service Memo Database (Tested system and...
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