Objective
. The opportunity to be a part an organization with challenging work that utilizes 15+ years of experience and encourages skill development in Network/IT Technologies
Technical Skills and Knowledge
. Network Topologies, Protocols, and Standards: LAN, WAN, WLAN, Frame Relay, Point-to-Point, ISDN, DS0, DS1, DS3, DSL, HDSL, HDLC, PPP, Ethernet, Fast Ethernet, TCP/IP, RIP, EIGRP, OSPF, SNMP, ICMP, OSI, SONET Hierarchy, ARP, DHCP, 802.1q, 802.1d, ISL, VTP, PVST+, PVST, Fiber Optic Cable standards and theory, RF transmission systems and theory, Satellite communications theory, Copper Cable plant infrastructure
. Network Device Installation, Configuration, and Maintenance: IP Routers, LAN Switches, Ethernet Hubs, DSU/CSUs, Dedicated Line Modems, Dial-up Modems, DSL Modems, Line Interface Units, Wireless Routers
. Cable Infrastructure Installation and Troubleshooting: Distribution Frames, Copper Riser Cables, Fiber Optic patch panels, Cat5e cable and 66 Type Termination Blocks, Cat5e Patch Panels, RJ-45 Jacks, RJ-11 Jacks, KRONE 8 pair and 10 pair termination blocks, Analog Patch Panels, RS-232 cables, V.35 cables, RS-449 cables
. Test Equipment and Analysis Tools: Tone Generators, Frequency Counters, DB Meters, Multi-meters, BERT Test, Data/LAN Sniffers, Analog Line Test Sets, Lineman Test Sets, Cat5e Cable Test Set, Breakout Boxes, Oscilloscopes, HP Open-view, Cisco Works 2000
. Office Equipment Operation and Repair: PCs, Laptops, HP Laser printers, HP High Volume MFPs (Multi-function Printers), HP Plotters
. Operating Software Installation: Windows NT, XP, and 7
. Application Software: Working knowledge of Microsoft Office 2003, 2007, and 2010, Remedy, Xterm, Putty, Rumba, Hyperterminal, Telcodia Network Monitoring and Analysis system, Outlook, Blackberry/RIM, VPN software, Wi-Fi, Norton Anti-virus corporate edition
Work Experience
CenturyLink, Inc. (Formerly Qwest Communications) Littleton, CO
Service Assurance Tech: Network Operations and Reliability Center Switch Surveillance
July 2009 - January 2012
. Monitored switch operation, isolated faults, controlled the maintenance, and reported major failures/impairments to proper management entities for over 200 Ericcson AX10 and AT&T 5ESS telephone switches across CenturyLink’s 14 state Rocky Mountain Region
Qwest Communications, Denver, CO
Customer Data Tech: Local Support Services (LSS) Desktop Support
April 2005 – July 2009
. Provided deskside and remote desktop PC support for over 3000 Qwest employees at 4 different locations in downtown Denver
. Maintained over 100 Hewlett Packard laserjet printers, plotters, and MFP printers
. Replaced PC/laptop hardware components (i.e. hard drives, RAM, system boards, displays, NICs, laptop keyboards…) as needed
. Recovered customer data and reimaged computers when required
. Completed multiple projects to replace over 2000 obsolete computers
. Managed spare computer and computer parts inventory
. Used Remedy ticket system to track customer trouble reports
. Managed user accounts using Active Directory
. Assisted customers with application software issues
. Removed viruses and reported incidents to IT security
Qwest Communications, Denver, CO
Customer Data Tech: Official Company Services
April 2002 – April 2005
. Provided on-site voice and data support for over 4000 Qwest employees
. Installed lines and equipment for POTS, ACD, and ISDN voice services
. Responsible for troubleshooting voice and data problems from DEMARC to customer
. Participated in an upgrade from CAT 3 cable and Ethernet Hubs to CAT 5e cable and CISCO 100MB LAN switches at multiple Qwest locations in Denver
Qwest Communications, Denver
Service Assurance Tech: Enhanced Services Center/Voice Messaging Group
Febr...
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