Objectives
Provide world class network designs that help shape clients technical vision and provide strategic solutions designed to meet business challenges with the solid understanding of the competitive landscape. Clearly articulate the technical differentiation and value proposition versus competitors. Translate customer business issues and opportunities into technical solution and business requirements. Focus on improving the predictability of customers’ constantly changing networks. Make significant impact on future product technologies and business strategies. Demonstrate strong attention to detail ensuring effective planning, implementation and execution. Become a mentor and inspiration to my co-workers through leadership and example setting.
Professional Achievements
• Contributed to sales increase and higher customer satisfaction through better methods of communication and understanding of customer needs
• Created, reviewed and updated project management procedures to improve provisioning performance and project profitability
• Conducted audit of customer services that achieved savings of $350K per year
Professional Experience
Level 3 – Miami, Florida (May 2010 – Present)
Sales Engineer III (Wholesales-Carrier / Enterprise)
• Responsible for selling services and retaining revenue by providing technical customer support to assigned accounts
• Responsible for resolving technical issues that arise during the sales engagement, helping clients define specifications and requirements, developing solutions, and giving presentations about the technology to both technical and management-level audiences
• Responsible for analyzing customers business needs and developing strategies based on knowledge of customer’s current communications network, equipment and business
• Responsible for developing Offnet solutions that work with Inter-exchange Carrier (IXC), CLEC's, CAP's, ILEC's.
• Responsible for recommending improvements to management team and outlining changes needed to the process, products and pricing based on customer requirements
• Responsible for building technical relationships with customers
• Technologies: Ethernet and VPN Services (IPVPN, E-Line, E-LAN, E-tree), Internet Services, Transport Services, VoIP Services, Converged Services, Data Center Services, Manage Network Services, Collocation, CDN, Dark Fiber
• Markets: NA, LATAM, EMEA
• Major achievements:
C&WW certified Level3 as provider of choice for VPN solutions
Columbus Network certified Level3 as the provider of choice for VPN solutions
Designed Despega’s collocation (Suite/10 Racks/1x30AMP-208V AC (A+B)), IP, Dark Fiber, Transport
Designed Telefonica’s nationwide DWDM network (More than 300 x 10GE protected waves / diversity)
Designed Telefonica’s ELS (Inbounds / Outbounds VoIP services)
Telefonica – Miami, Florida (May 2004 – Apr 2010)
Global Service and Project Manager (Local & International)
• Responsible for the overall coordination, management and implementation of global telecommunications and collocation projects. Tracked all collocation, circuit and equipment orders and assisted with provisioning services
• Main point of contact for project coordination; interfaced with customers, vendors, engineers, finance and sales
• Ensured efficient and accurate project financial management (Business Case and Financial Statement)
• Responsible for carrier relationships
• Developed long term relationship with its clients
• Technologies: IPVPN (MPLS), ATM, FR, Clear Channel
• Main Customers:
Citigroup MPLS / 16 International sites: Brazil, Mexico, Uruguay, Argentina, USA Weehawken, etc.
Visa MPLS / 41 Domestic sites (implementation in progress)
Nortel ATM / 9 International sites: Brazil, Mexico, Argentina, USA (NC), etc.
Hilti MPLS / 33 International sites: Brazil, Mexico, Chile, etc.
Chevron MPLS / 22 International sites: Costa Rica & Panama
FedEx MPLS / 43 International sites: Puerto Rico, Costa Rica, etc
Avon MPLS / 7 International sites
HP MPLS / 10 International sites
P&G Mobile / 3446 phones, BB ...
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