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Multi-Dimensional Healthcare Administrative Specialist
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QUALIFICATIONS SUMMARY
• Over 10 years of Sales and Customer Service experience
• Proven record of facilitating support services and managing fast-paced office operations
• Strong organizational and communication skills with the ability to direct multiple business affairs
• Advanced understanding of customer needs resulting in superior customer service
• Knowledge of HIPPA regulations and electronic medical records including the use of All scripts, EPIC, and Centricity
• Ability to make complex administrative decisions pertaining to policies and regulations
EDUCATION
Bryant & Stratton College, Orchard Park, NY Graduated 08/2013
Bachelor’s Degree in Health Services Administration: Dean’s list, GPA 3.5
EXPERIENCE
Akron Children's Hospital Brecksville, OH 12/2011 – Present
Physician's Secretary
• Provided full Administrative Support for 2 physicians, scheduling appointments, billing and invoicing patients, and providing uncompromising patient-centric support.
• Creating and maintain referrals and other letters for GP’s via digital or written dictation.
• Able to develop and implement new administrative systems.
• Knowledge of HIPPA regulations and Electronic medical records.
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