Profile
• 30 years’ experience in telecommunications
• Technical Support (pre/post sales)
• Test and Measurement for Fiber Char, Voice, Data, Ethernet Backhaul
• Network / Systems monitoring (NOC)
• Fiber Optics Inspection and Test, fiber data analysis
• Installation, Troubleshooting, Repair in CO environment
• 4 years in USMC Avionics Deceptive Countermeasures
Specialties: Sales Support, Technical Support, Troubleshooting, Certified Fiber Characterization Engineer, Fiber Optic Analysis, OTDR, DWDM, Unix OS, NetAnalyst, NetComplete, TechComplete, Communications Test and Measurement, Field Service Management, CENTEST, TBerd, FireBerd, TL1, various DCS, multiplexers, Tellabs, Alcatel-Lucent, Cisco, Ethernet, TDM, SONET, RFC 2544 / Y.1564 testing for Gigabit Ethernet Backhaul.
Objective: Seeking a position that helps the nation’s Service Providers decrease troubleshooting time and finger pointing to improve network performance.
2008 - 2013 JDSU Germantown, MD
Sr. Systems Support Engineer
Responsible for customer technical support of Remote Test Systems operation, test setup and results analysis. Guided customers in advanced troubleshooting of difficult Ethernet and TDM network issues. Instrumental in troubleshooting Ethernet circuits for 4G/LTE turn up at large US and International providers.
2001 – 2008 JDSU Germantown, MD
Sr. Field Support Engineer
Responsible for installation, turn up and verification of Remote Test Systems. Performed customer training on operation of Remote Test Systems, portable test sets and related technologies including Ethernet, SONET and TDM. Performed Fiber Characterization Services nationwide and conducted training on HST-3000 for Verizon.
Product expert for NetAnalyst / NetComplete - Unix-based OS. Provided Pre and Post-sales support, hands-on technical support, product installation, troubleshooting, new feature rollouts, site visits for mentoring, hands-on training, problem resolution for CenTest, QT-600/QT-600-10
1985 – 2001 TTC Germantown, MD
Test Engineer
Responsible for assembly and test of product, troubleshooting of graveyard...
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