Summary
Dedicated, results-oriented, hands-on information technology director with focus on increasing productivity, efficiency and collaboration. Managing programming and technical staff to exceed expectations. My philosophy is any problem can be solved with the right amount of resources applied. VB.NET and database/SQL programming. Microsoft Certified Systems Engineer Windows Server 2003. Currently enrolled in JAVA/Web Development course to be completed by Jan 2014.
Experience
12/2006 – 05/2013 Community Options, Inc Princeton, NJ
Non-profit organization serving disabled individuals with training, employment and housing
Sr. Director of Information Technology
• Provided technical support and guidance to 37 remote sites located across the United States.
• Hands-On support and administration to Windows Servers 2003/2008, desktop PC’s, laptops, Blackberry and cell phones.
• Recommend and implement improvements to enterprise network, phone systems and multifunction copiers.
• Vendor liaison and review related contracts.
• Creatively solved problems with the goal being cost/benefit optimum outcome.
• Responsibility for daily supervision and mentoring of IT Director and Network technicians
• Written VB.NET programs
o With MySQL to maintain a simple document management system using Adobe Standard and MS Excel (VBA)
o Maintain multiple generations of remote sites daily backup onto external disk drive and send an email alert if an error occurred
o Transfer accounting information from Medicaid Billing system (.X12) to AccPac (Pervasive/Btreive) and Microsoft Navision (MS SQL 2008 R2) software
o Developed an employee exit questionnaire database to identify trends and deficiencies related to current and future staffing
o Developed a payroll comparative analysis of budgeted verses actual dollars and hours maintenance and reporting system
Achievements
• Changed IT Department response from reactive to proactive.
• Wrote customized middleware saving time and resources
• Acquired 100’s of donated PC’s saving over $100,000
• Reorganized each remote office’s data storage (folders and related permissions/access)
07/2000-05/2006 [Office Closed] Phase One Marketing Gibbsboro, NJ
Telemarketing firm tailoring calls and promotions to individual client needs
Vice President of Technology
• Supervised, trained and hired programming and administrative staff.
• Developed and designed applications in Pick Basic (MVBase) and VB.NET.
• Evaluated and purchased technology related equipment and software.
• System administrator for an NT 4.0 network and Exchange Server 5.5.
• Added security, reorganized the LAN, and instituted DHCP.
• Installed Symantec Antivirus Enterprise and Veritas Backup Exec.
Achievements
• Increased dialer’s productivity 20% by defining more efficient process for utilizing agents increasing overall profitability.
• Increased system availability from 70-80% to 99.5%.
• Analysis reporting excessive breaks and dropped calls to better manage call center agents increasing overall profitability
04/1989 – 7/2000 Cherry Hill Board of Education Cherry Hill, NJ
New Jersey public school district grades K-12
Management Information Systems Coordinator/Programmer
• Supervised 2 programmers and 7 PC technicians.
• Responsible for administrating a $300,000 budget.
• Supported 20 schools and 4 administrative buildings with technical assistance, computer setup, installation and training.
• Developed and designed applications using UniBasic (Un...
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