To whom it may concern,
As owner and general manager of Mr Handyman of Cambridge, I managed construction repair and renovation projects. In 2006, my first year as a franchise, I was awarded the “Fastest 1st Year Growth” award. I am now seeking new challenges with an enterprising organization in need of someone with supervisory, design-build and budgeting skills.
My experience in project management includes the supervision of renovations, new construction, repair and maintenance of commercial and residential properties. Over the past 7 years I have planned and directed numerous projects ranging from $200 to $100,000 in the Boston area. I have experience in managing simultaneously, multiple construction projects; on average I managed 100 to 120 customer-projects per month using a proprietary PM software for scheduling, resource allocation and cost tracking. I worked with clients and construction workers on a daily basis ensuring projects were completed on time, on budget and defect free. I was responsible for all aspects of the project including hiring employees and sub-contractors, establishing and maintaining budgets and scheduling all resources required to complete the project. I have been the primary customer contact during the construction process ensuring overall customer satisfaction. I have accomplished this through managing client expectations, attention to detail, constant communication and delivering on my promises.
In addition to project management, I have also been responsible for cash management, strategic planning and areas related to measuring company performance (Profit &Loss, Customer Acquisition Cost, Profitability, and Marketing Program ROI). I devised advertising programs and internet marketing strategies while maintaining high levels of customer satisfaction (Angie’s List Super Service Award). Continuously tracked ROI on each initiative and adjusted strategy accordingly.
In addition to my engineering background and entrepreneurial work experience in the software industry, I feel my experience owning and operating my own businesses has provided me a unique working understanding of all areas of business operations and how they interact with each other. I have acquired skills in all phases of construction; including scheduling, estimating, contract review and subcontractor monitoring, and I am proud to be best known for my ability to maintain excellent relations with clients and subcontractors.
I know that I can contribute to your company’s growth and success and would welcome the opportunity to discuss my qualifications in more detail. Thank you for your consideration and I look forward to hearing from you.
Sincerely
Rod Vaca
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Experience
General Manager – Wave Tools Inc July 2011 – Present
Responsible for overall management and leadership of Wave Tools Inc (post franchise) as General Contractor providing construction services to residential customers. Responsibilities include project management, budgeting, sub-contractor management and scheduling, providing exceptional results through focus on quality and attention to details. Project range $10K - $100K
General Manager – Wave Tools Inc. (Franchisee: Mr Handyman) Jan 2006 – June 2011
Responsible for overall leadership, growth and direction of Wave Tools Inc (franchisee: Mr Handyman) which included project management, budgeting, sales, advertising, employee recruiting and management. Provided construction repair and small project services to residential and commercial customers.
• Managed workflow and schedules to ensure deadlines are met, priorities are recognized, and policies/procedures are followed. Managed 100 - 120 customer jobs per month.
• “Fastest 1st Year Growth” Award in Mr. Handyman Franchise.
• Responsible for administering accounts receivable, account payable, employee payroll, as well as purchasing supplies and inventory.
• Responsible for cash management, strategic planning and areas related to measuring company performance (Profit &Loss, Customer Acquisition Cost, Profitability, and Marketing Program ROI).
• Responsible for achieving high levels of customer service and customer satisfaction (Angie’s List Super Service Award).
• Devised advertising programs and marketing strategies to ensure company objectives were met and/or exceeded. Continuously tracked ROI on each initiative and adjusted strategy accordingly.
• Responsible for training and managing all staff in order to maximize productivity and quality.
Sales (Internet) – Bernardi Group/Acura, Brighton MA Aug 2002 – Dec 2005
Rapidly achieved high sales volume revenues of $420,000 - $560,000 per month. Bernardi Group is a luxury automobile dealer. Consistent member of Acura “Gold Club” national sales. Dedicated assistant allow me to focus on sales.
Director, Business Development - SoftDEL Systems Inc., Irvine CA June 2001 – Jul 2002
Startup/Offshore Outsourcing (Mumbai, India) software development services company focused on equipment manufacturers. Responsible for establishing and developing east coast operations.
• Started east-coast operations by establishing key business partners such as: Invensys and Automated Logic Corporation.
• Identified target accounts and performed business development in 4 vertical markets including: Industrial, Building Automation, Medical and Embedded OS.
Account Sales Manager - eMation, Mansfield MA Sep 1999 – Jan 2001
Startup. Web-based Device Relationship Management (DRM) software solution to reduce product service and maintenance costs of equip...
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