Education
Delta School of Business and Technology Lake Charles, Louisiana
Associate Degree (A.S.) Information Technology Graduate June 2008
Awards Received: President’s List (4.0), Dean’s List and Two-Year Associates Pin
Summary of Information Technology Qualifications & Training
-Effectively support personal computer hardware, software, and networking/communications during A+ classes.
-Inspired to pursue valuable alternative Linux server and client skills after completing Redhat Linux.
-Classroom hands-on-training includes Windows 2003 Server, Active Directory and Windows XP Professional.
-Technical training includes the ability to work as a technician by managing backup services, mail servers, security and user help systems.
-Graduate of the Cisco Networking Academy, taking Cisco courses I, II, III and IV.
-Great customer service skills consulting with users, management, vendors and technicians to assess computing needs and system requirements.
-Proficiently install, configure and upgrade computer hardware and troubleshoot computer systems.
-Confident in my ability to explain technical issues to clients and customers that have limited knowledge of technical issues.
-Ethical and Loyal: My military background has provided great insight into discipline, loyalty, honesty and integrity.
-Practiced additional soft skills such as Microsoft Office including Word, Excel, Powerpoint, and Access. Additional hardware skills are computer networking deployment and installation.
Experience
5 years Online Computer Retail Store
Information Technology and Relational Database Management
Returns Manager and Technical Support
Gen...
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