High Impact change agent & business executive with over 22 years of Profit & Loss experience leading high growth organizations. Experienced “hands-on” leader of turn around and start up companies throughout the business life-cycle. Explosive and sustained record of earnings & revenue growth (35%+ and 25% 10 yr CAGR respectively) Driving innovation and transformation throughout organizations through successive iterations of improvement supported by the foundations of quantitative management---quantizing and benchmarking. Recognized thought leader and implementation expert for the integration of new acquisitions into existing ones, including all financial, operational, marketing, and sales systems. Innovative solver of complex problems, direct communicator, and successful negotiator.
Key leadership skills include:
P&L Management (> $500MM) Multi-market Management M&A Integration & Financing
Business Start-Up/Turnaround Strategic Leadership Business Planning & Modeling
Business Transformation Acquisition of Capital Product Development
Performance Optimization
Revenue Growth
Call Center Optimization Support Center Operations
Process Re-engineering Change Management
Cost Structure Optimization
Project Management
Career History
F2 Technologies Holdings, LLC, Willington, NC 2006-Present
Chief Operating Officer
Manage Day to Day operations and development of an early stage patented airborne data network platform for utility AMR, as well as a variety of data management tools. Developed financial model and responsible for overall business strategy in concert with CEO & Board of Directors.
Some examples of duties:
o Developing airborne utility meter reading
o Highly secure streaming video/data application development
o Development of airborne situational awareness applications for utilities
o Product Development for securitized data transmission and storage
o Developing potential rural airborne alternative for data collection and transmission
o Container security initiative/Geofencing solutions
Worked collaboratively with CEO on fund raising
Developing Strategic Alternatives & partnerships
Tanner Development, Duluth, MN 2005 – Present
President/Owner
Provide Management & Professional Services to telecommunications and technology companies providing business life-cycle management, Digital Life-cycle Strategy (from profile to ecommerce to retention) business turn around, business intelligence, strategic planning (opportunity optimization), High impact marketing, financial modeling, business process improvement, business development (including M&A), high impact revenue growth planning, cost restructuring, and general business practices.
Some Example Engagements & Results:
Developed SaaS, PaaS and hybrid-Cloud Based CMS business models
Contract Negotiation for MSP solutions
Product Development and differentiation in Wireless and telecom spaces
Call Center Optimization—increase customer retention & reduce Write-off
Served as outsourced Executive for rural wireless carrier
o Strategy Development for multiple brand launch : contract and non-contract brands
o Re-Imaged Brand and launched sub-brand in new category increasing revenue, share and income, including e-commerce
o Reorganized Sales effort and channel strategy increasing sales 75%
o Negotiated Strategic Development agreement with National Large Cap carrier to diversify concentration risk
Steven L. Tanner Page Two
o Planned with CEO Business re-engineering and implemented reducing operating costs
o Project Managed deployment of new ERP, BSS/OSS, & Business Intelligence & Analytics Engine
o Managed Network deployment of 3G technology & selected vendor for EV-DO Rev A
Evaluated UMTS/HSPA overlays
Evaluated and selected LTE vendors
Evaluated TD-LTE as potential
o Managed deployment of network capital projects, including RF design, site selection & vendor selection
Partnered with Private Equity evaluating opportunities for wireless acquisition
Senior Vice President/Regional V.P., Dobson Communications, 2000 – late 2004
Grew P&L from $325 million to $525 million, grew to 720,000 subscribers Led over 900 employees throughout 9 states consistently improving network performance, sales, cost, churn, customer satisfaction, capital efficiency, and profitability. I lead the evaluation and deployment of next generation technology (UMTS) for company, which led to full adoption of my recommendation. Increased market share through “no contract” monthly product and secured state partnership for pioneering rural broadband initiative. I successfully turned around multiple acquired businesses units.
Directly Managed Network Operations in 9 states (over 1200 cell sites, 4 MTSO). Successfully deployed GSM & UMTS
Achieved revenue margins of 42%,
Reduced cash costs per subscriber by 12% compounded annually.
Lowered acquisition cost: beating industry by 25%.
Turned troubled business units from negative cash flow of -5% to positive cash flow of 20% within 6 months.
Maintained average customer churn rate of 1.5% - industry average was 3% -
o Successfully developed & transformed call centers into strategic CEM assets
o Re-tooled outbound into profit centers
o Improved write-off to less than 1% of recurring native revenues
Lowered cash cost per subscriber to an industry-leading $18.
Managed end to end development & deployment of 200 sites (Excludes several hundred co-location sites)
Initiated customer support center re-structuring leading to 35% efficiency improvement in cost and improved customer metrics
Vice President, American Cellular Corporation, 1998 – 2000
Managed P&L of $135 million market with 125,000 subscribers. Directly managed all functional groups: network operations, engineering, sales, administration, call center operations, finance and accounting, human resources, and IT.
Grew revenues at a compound annual growth rate (CAGR) of 25%, with growth in annual revenue per unit (ARPU) at 7% annually.
Achieved an exceptional EBITDA margin of 64% in 1999, with free cash flow of 40%.
Successfully negotiated roaming contracts with 7 carriers, lowering roaming costs by $7 million annually and increasing footprint for subscribers.
Deployed over $20 million in network capital projects, earning an internal rate of return of 75%.
Pionee...
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