CAREER PROFILE
Over 20 Years of Experience in Technical Engineering, Supervisory, and Support Specialist Positions. Leading Teams of up to 40 and Providing Expert-Level Assistance to Management, Team Members, and Customers
Portfolio of Achievements includes Multiple “Excellence Awards” from Sprint, Successful Training of Numerous Team Members on New Technologies, and the Completion of an MIS Degree Program
Proven record of success in optimizing IT infrastructures, integrating current systems across multiple platforms, and aligning business objectives with technology solutions. Skilled in providing instruction, mentoring, and support for both experienced and new team members. Frequently created manuals and procedures to aid in the training process. Promote professional development of skilled, multi-tiered staff.
Key Value-Offered Qualifications
Employee Supervision, Coaching, and Evaluation
IS Theory Alignment with Real-World Challenges; Ability to span and focus on multiple projects.
Experience in preparing detailed build/test plans to implement new technologies/configurations
Enterprise Platform Analysis & Troubleshooting Helping establish and build relationships with vendors in conjunction with corporate leadership
System administration skills - Windows, Linux (Red hat), UNIX (Solaris and AIX), SMTP, VPN, TCP/IP, SNMP, LDAP, and HTTP/HTTPS
Good experience with Analysis Services, Reporting Services, and SQL Server Clustering.
Experience with regulatory compliance.
Experience with networking technologies (routers, switches, firewalls)
PROFESSIONAL HIGHLIGHTS
ALCATEL-LUCENT – OVERLAND PARK, KS
Technical Engineer, 2008-2013
Provide 3rd-level technical support for the Sprint Nortel Periphonics’ key CTX and Cantata (Dialogic) IATF platforms, UNIX/ SUN Solaris platform administration, monitoring overall performance daily in order to document and address/resolve any issues affecting client service. Tracking of spare equipment and create procedures for repair and replacement. Prepare materials for training of junior personnel. Deliver presentations to upper management on platform progress and existing/potential problems.
Selected Achievements & Contributions:
Trained new personnel successfully at our global site following relocation of the Control Center Level 1 Support from Overland Park, KS to Global Network Control Center in Bydgoszcz, Poland. Trained and assisted peer employees to handle platform issues independently, freeing up time for more important matters.
Grantham University
Part-time Adjunct Faculty 2012 – Present
Teaching fundamental concepts of Information Systems, Risk Managment, System Analysis and Design and an introduction to networking technologies including local area networks (LANs), wide area networks (WANs), protocols, topologies, transmission media, and security.
SPRINT-NEXTEL, OVERLAND PARK, KS
Enterprise Services Technical Support Engineer II, 2007-2008
Functioned as a Tier 2 Technical Support for Sprint PCS.com and Nextel.com Portal Servers. Administration of AIX UNIX systems. Completed installation, configuration, migration, troubleshooting, and performance tuning for various applications/systems, including WebSphere Deployment Manager and WebSphere Application, and IBM Edge Servers on Linux and Windows 2003. In charge of deploying J2EE applications within WebSphere Administration Console and Portal Administration Portlets, as well as xmlaccess and wsadmin scripting environments.
Network Control Technician II, 2005-2007
National Technical Assistance Center Engineer II, 2004-2005
Technical Support Specialist, 2000-2004
As Network Control Technician II, served as Technical Support Lead to oversee monitoring and troubleshooting of Signaling System 7 Network for Sprint Long Distance and PCS. Provided team leadership for projects and trained team members on key processes and procedures. As Engineer II, functioned as Subject Matter Expert and highest point of problem escalation for regional and national STPs, SCPs, national 911 systems and SS7 protocol analysis. As Technical Support Specialist, supplied 3rd level technical support to Enhanced Services Periphonics CTX and Inter-voice Brite platforms, serving as liaison between Tier 1-2 and Vendor Support as 24x7 on-call technical support.
Selected Achievements & Contributions:
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