OBJECTIVE
Results-oriented Information Technology Service Team member with 14 years' experience in the information technology field. Demonstrated ability to utilize remote management computing tools such as SMS for trouble shooting and computer maintenance. Innovative problem solver, able to see the business and technical sides of a problem. Able to apply my Information Technology infrastructure knowledge to implement functional business solutions. Proven leadership, negotiation and problem resolution abilities. Exceptional communication skills, both oral and written.
PROFESSIONAL PROFILE
Key accomplishments include:
• MCDST completed September 2007
• Information Systems Security Certificate (graduate level) August 2008
• Security Certification and Accreditation (graduate level) November 2008
• Project Management Certificate (graduate level) August 2009
• Network+ Prep Course (N10-005) June 2013
• TCP/IP Networking Course July 2013
• Security+ Prep Course (SYO-301) August 2013
• CISSP Prep Course- September 2013
EDUCATION
Masters of Science in Information Security
September 2009
Colorado Technical University
Colorado Spring, CO
Bachelors of Business Administration in Information Technology
May 2005
College of Santa Fe
Santa Fe, NM
Bachelors of Science in General Psychology
May 2005
College of Santa Fe
Santa Fe, NM
TECHNICAL SKILLS
• MAC ,Windows XP-Windows 7
• mail clients for both OS’s-
o Outlook
o Eudora
o Mac Mail
o ThunderBird
o Entourage
• FireFox IE, Safari,
• Meeting Makers calendaring software and their conduits,
• Cisco VPN client,
• Entrust encryption software,
• Citrix, Adobe
• MS Office Suite xp-2010
PROFESSIONAL EXPERIENCE
August 2012-November 2012
NM Environment Dept
I.T. Generalist I- Contractor
Provided technical coverage for the Information Technology Division Help desk by opening, resolving or assigning calls to the proper technical group that are submitted via the incident management system. Provided desktop support to resolve end-users technical problems either on-site or via remote tools and ensure systems are up to NMENV desktop standards. Manage computers and users in an Active Directory domain environment and meet NMENV and DoIT security standards. Provided support for department issued hand held mobile devices used to collect environmental data that that integrate with environmental systems. Provide internal customers a cross section of services that may be represented in multiple functions. Trained end users in operating systems and MS Office Applications.
April 2011-May 2012
Jemez Mountain Electric Coop.
Systems Administrator
Identified, recommended, developed, implemented and support cost-effective technology solutions for the organization. To ensure that JMEC remains cost effective, efficient, and maximizes its information services assets for increased value to its members/customers
Administration of LAN and WAN network system ensuring system was operational and functional at all times. Reviewed, configured; software/hardware upgrades, etc. Converted over 50 pc’s from mixed Windows and MS Office environment to Windows 7 and Office 2010.
Resolved LAN, WAN and personal computer issues throughout the main branch and to satellite offices. Participated in troubleshooting, analyzing, implementing corrective actions, and recommend replacement of equipment, etc. Maintained logs and provided status reports to JMEC management team.
Ensured the safety of JMEC data by controlling access to information, maintaining data backups, and monitoring virus detection software. Provided training to users as needed.
Coordinated with vendors regarding upgrades, installation and resolution of problems.
Tracked equipment repair and replacement, ordered equipment.
Provided remote support to Cuba and Jemez Springs District Offices through telephone calls or on-site visits.
2010 Oct-March 2011
United States Army
Information Technology Specialist
Supervised, installed, operated and performed unit level maintenance on multi functional/multi user information processing systems, peripheral equipment, associated devices in mobile and fixed facilities. Performed analyst and information assurance functions and conducted data system studies and prepared documentation and specifications for proposals. Performed Information Services Support Office (ISSO) duties of printing, publications, records management and Communication Security (COMSEC) custodian functions and certification authority duties in support of the Defense Message System (DMS). Operated and performed preventive maintenance checks and services (PMCS) on assigned vehicles and power generators.
2007 Dec- Oct 2010
1st National Bank of Santa Fe
Network Administrator
Ensured operation and secure functionality of LAN and WAN network systems Reviewed hardware/software configurations, for all Windows upgrades.
Resolved LAN, WAN and personal computer issues throughout bank troubleshooting, analyzing, implementing corrective action. Recommend replacement of equipment, hardware, and software etc. Maintain logs and provide status reports to manager.
Ensured safety of bank’s data by controlling access to information, maintaining data backups, and monitoring virus detection software. Provided technical support via Dameware and over the phone to our 7 site offices in New Mexico and Denver. Provided training to users as needed. Coordinates with vendors regarding upgrades, installation and resolution of problems. Tracked equipment repair and replacement. Provided support to 12 branches and over 30 bank departments through telephone calls or on-site visits to resolve issues, answer questions, repair equipment, install equipment, install software, etc. Analyzed computer needs of bank and recommend purchases or improvements to management. Complied with national banking laws and regulations by assisting in the writing of IT policy and procedure manuals.
2007 Oct-Dec 2007
Calibre Team-CTN-2
Los Alamos National Labratories
System Administrator- field team
Provided technical support via telephone ,or by remote access using Systems Management Software (SMS). Chat clients are also used to disseminate information in a timely manner to ensure the customer receives the most effective and efficient service. Technical support was provided for all software related to information and architecture/hardware, printers, and other specialized LANL applications. Supported, trouble shoot, and reinstalled all MAC and Windows XP based OS’s as well as all web browsers FireFox IE, Safari, mail clients- Outlook, Eudora, Mac Mail, ThunderBird, Meeting Makers calendaring software and their conduits, Cisco VPN client, Entrust encryption software, Citrix, Adobe and MS Office Suite for the two operating systems. Created maintained and reinstalled images of computers using Ghost serve...
Login or Register to view the full resume.
