QUALIFICATIONS SUMMARY
Communications veteran with six year history utilizing skills for customer service, emergency dispatch,
customer and employee retention, informational services, order placement, program management, team supervision and training, as well as project-based supervision.
OSHA
• Asbestos/Lead
• Back Injury/Safe Lifting
• Driving Safety
• Ergonomics
• First Aid
• Food Service
• Forklift Safety
• General Safety Issues
• Safety Shower & Eye Washes
• Sexual Harassment
• TCPA Compliance training
• Quality Assurance
• Coaching and counseling
Management
• Employee Training
• Performance monitoring
• 1-on-1 coaching
• Supervision
Operating Systems
• Windows XP/Vista/7
• Red Hat
• Ubuntu
Programming Platforms
• MS Visual Studio 2008
• Dark Basic Programming languages
• C++
• C#
• Assembly (Intel-based)
Site Trainer 6/02 - 2/04
LIVEBRIDGE, Lewiston, ME
Report directly to the Project Manager, construct and implement project training materials and itinerary,
motivate and educate employees on: interest signals, overcoming objections, probing questions, irate
customer consolation and stress management techniques; monitor new employee performance and coach
individuals on a one on one basis
Accomplishments
● Increased employee retention by 19% through employee re...
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