SUMMARY
A highly skilled and hardworking electrical engineer with extensive experience in the telecom sector. Possesses proven capabilities in network engineering, application development, platform maintenance, troubleshooting, project management, product development, and user support. Provides hands-on guidance to teams for server and client-based systems, router protocols, telecommunications, and software applications. Analyses complex technical problems and implements effective solutions.
TECHNICAL SKILLS
Soft Switches: Cisco BTS 10200, Cedar Point, Safari
Routers: Cisco 7600, CRS
SIP Devices: SBC, SRPs, ENUMs
Transport Devices: Lucent DMX, Tellabs NGX, Titan 5500
Video Probes: IneoQuest, WiFi APs (BelAir)
Automated Tools: Agilent NgN monitor, JDSU NetAnalyst, QoS, Empirix, MetaSolv and SevOne Graphs
Internet and Routing Protocol: ARP, IP, TCP, ISIS, BGP, OSPF, SNMP, DHCP
Signaling and Communications Protocol: DOCSIS, MGCP, SIGTRAN, SS7, SIP
Hardware: HP, Sun Microsystems
Software: Windows XP
RELEVANT EXPERIENCE
COMCAST CORPORATION, Greenwood Village, Colorado
Engineer 1, 2011-2013
Maintained voice, video, works data, home security, and commercial systems as well as network services platforms and associated infrastructures in 24/7 NOC environment.
Provided technical support on diverse equipment, such as CMTS, switches, routers, optical, and TDM transport and application servers.
Resolved break/fix scenarios by engaging broader teams focused on service restoration and rapid resolution of complex outages of communications systems.
Worked directly with third parties, agencies, and external vendors, such as AT&T, Verizon, T-Mobile, Sprint, and Qwest, to address transport issues across PSTN, peering arrangements, and inter-operability.
Participated in and contributed to conference bridges on major issues.
Attended classes to earn CCNA and Security Plus certifications and served as caregiver to elderly parents between 2008 and 2010.
ECHOSTAR COMMUNICATIONS, Littleton, Colorado
Customer Support Representative, 2006-2007
Rapidly resolved technical, service, and billing issues for 1,200,000 Dish Network customers.
Supported field techs and account teams.
Advised customers on appropriate plans and benefits.
ADVANTAGE WIRELESS, Denver, Colorado
Manager, 2003-2005
Ran retail cell phone business, contributing to profitability.
Duties included assisting customers in selecting appropriate phone plan, helping in activating service, and resolving any technical issues with phones or service.
AVAYA COMMUNICATIONS, Highlands Ranch, Colorado
Senior Consultant, 2000-2002
Led team of five engineers to provide technical support for computer telephony interface products.
Supported both hardware and software platforms as well as third-party software interfaces.
Spearheaded three-month remote network operation center pilot project for federal agency, achieving project success through two-year contract for Avaya to remotely manage agency’s NOC.
LUCENT TECHNOLOGIES, Denver, Colorado
Senior Engineer, 1990-2000
Provided tier-3 technical support nationally for leading innovative technologies, including System 85...
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