Summary:
• Supply Chain Analyst / Industrial Engineer with background in decision support, data analysis, and applications development
o Provided decision support and data analysis for a variety of clients since 2012
o Prior to that, performed as a Data Analyst, Management/ Business Analyst, and Applications Developer
• Bachelor’s degree in Industrial Engineering and Operations Research; MBA with major in Decision Systems; recently finished Master of Industrial Engineering with a major in Operations Research and Statistics
• Proven record of decision support and reporting project completion. Able to examine projects from a management consulting prospective in order to understand, identify, and eliminate gaps.
• Excellent knowledge of data, algorithms, and statistics
• Database experience includes MS Access, SQL Server, and other relational databases
• Strong programming skills with .NET and other Microsoft Development platforms
• Comfortable working with all levels of management and different departments. “Big picture” vision provides understanding of management strategic plans.
• Extensive experience understanding complex business processes
Technical Summary:
Methodologies: Data Mining, Visual Six Sigma, Stochastic Models, Linear Programming, Decision Analysis, Statistical Methods for Research Workers, Applied Statistical Modeling, Expert Systems, Decision Systems, Reliability Analysis, Continuous Process Improvement, Production Scheduling Models, Design and Analysis of Experiments, Financial Modeling
Programming: VB.NET, VBA, Visual Basic 6, ASP.NET, Crystal Reports, HTML, COBOL
Databases: MS Access, SQL Server 2005/2008, Visual FoxPro, DB2
Software: MS Excel, MATLAB, JMP, MINITAB, MS Visio, MS PowerPoint
Certifications: MCAD - Microsoft Certified Application Developer (VB.NET)
Professional Experience:
UPS, Atlanta, GA June 1, 2015-August 7, 2015
GBS Industrial Engineering Intern
o Responsible for developing exceptions to contact ratios, performing regression analysis, identifying customer experience opportunities, data mining, and presenting findings and recommendations for call center contact reduction.
o Tools used include MS Access, MS Excel, and MS PowerPoint
ComTech LLC, Reston, VA Oct 2014 – Feb 2015
Consultant – Supply Chain Operations Research Analyst to client US Navy
o Worked on NAVY SAP ERP Supply Chain System (SAP ECC) analyzing data, and ordering equations
o SAP data analysis using EXCEL included repair time and production lead time troubleshooting efforts to resolve system discrepancies
Strategic Staffing, San Antonio, TX Aug 2014
Consultant – Operations Research Analyst to client USAA
o Continuous process improvement analysis of call center reporting and forecasting operations
Woodside Global Partners, Sonoma CA Nov 2013 – Jan 2014
Consultant – Quantitative Analyst to client Cisco Systems
o Provided short-term consulting services to assess Cisco’s call center metrics environment
o Created ROI and IRR proposals, using EXCEL, for Cisco Systems call center transformation efforts
Hi-Tec Systems, NJ July 2012 – Jan 2013
Consultant - Operations Research Analyst to client FAA
o Provided decision support and analysis for the FAA William J. Hughes Technical Center. Collaborated on a project to assess how underreporting of aircraft incidents affects reliability estimates of transport aircraft systems
o Conducted comparative analysis of aircraft maintenance incident underreporting, using Excel to identify key areas of concern
o Performed Quality Assurance and User Acceptance Testing of software manuals for FAA decision support systems, and assisted in software development troubleshooting of Transact-SQL and .Net code
Graduate Studies in Industrial Engineering Aug 2011 – May 2015
o Graduate projects in Analytics, Operations Research, Continuous Process Improvement
Beacon Health Strategies, Boston MA Dec 2010 – July 2012
Data Analyst / Application Developer
o Designed and implemented corporate web site module in VB/ASP.Net for new client implementation
o Designed and implemented reporting requirements and SSIS packages for external clients
o Maintained, supported and troubleshot all data import and export jobs for FlexCare patient management system
o Analyzed health claims data to verify validity of claims against client records using Excel
Madison Resource Funding, Portsmouth NH Mar 2009 – Nov 2010
Consultant/ Hourly Employee – .Net Programmer / Business Analyst
o Provided programming production support for a legacy payroll application written in Access VBA and SQL Server. This was part of the IT effort to automate manual processes and bring IT department into "modern" times using .NET technologies.
o Supported and maintained Access/VBA payroll processing application
o Performed business process analysis to identify process flows in current legacy system and make necessary system modifications
o Wrote VB.NET/SQL Server application to report on “Mass Fair Share” payroll penalties
o Revised Crystal Report Viewer VB.Net application verifying and modifying report objects
TD BankNorth, Falmouth ME May 2008 – Sep 2008
Consultant- VBA Programmer/Business Analyst
o Worked with project managers to gather pertinent project metrics requirements (Systems Analysis) and produce technical specifications
o Built and administered centralized VBA/MS Access reporting database based on specification to track progress of 100+ conversion projects in a $250MM integration of Commerce Bank systems. Populated database weekly wi...
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