sakosteven

2/28/2014
Atlanta, GA

Position Desired

Network Engineering
Anywhere in the U.S.
Yes

Resume

Objective
Experienced systems engineer with a background in multi-client support for small, medium and large businesses seeks a position in networking to further advance skills.

Experience
Service Operations Center Engineer, Computer Design & Integration 7/2010 – Present

- Networking administration, maintenance and troubleshooting, including LAN/WAN, switching, routing, VPN, ACL and wireless. Windows server administration for 2003, 2008, and 2012.

- Supported Citrix, and Terminal Server environments, virtual and Exchange servers. Performed scheduled and unscheduled maintenance on firewalls, resolved network infrastructure problems beyond tier I and II. Deployed anti-virus software and addressed malware/virus attacks.

-Monitored alerts, and addressed network/system outages and critical issues. Trained new hires on business critical tools including, ticketing system and procedures.

Technical Support Specialist, CRC Secure 3/2007 – 7/2010

-Performed basic Active Directory maintenance, created and disabled accounts, setup mailboxes (MS Exchange & Domino), and configured share permissions

-Administered Mac OS X server, configured user/group/share permissions, and upgraded hardware

-Resolved desktop hardware/software issues, configured Microsoft Outlook with Microsoft Exchange, joined workstations to the domain, virus cleanup, troubleshot network/local printer and workstation network (DNS, DHCP) issues, handled hardware repair/upgrades, and conducted terminal server session support

Technical Support/Help Desk Technician, Georgia State Un...

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