PROFILE
A diverse professional who wants to grow, develop and build on skills and experience to further enhance my career, also to associate with a vibrant organization, to fully utilize my knowledge, skills and contribute to overall growth of the organization.
SPECIALTY SKILLS
- Proficient in Microsoft Office programs
- Troubleshooting of Network Equipment
- Strong leadership and communication skills
- Excels in Team Work
- Ability to research and problem solve
- Excellent Customer Service skills
EDUCATION
2014 Florida International University Miami, FL
- Masters in Computer Engineering
- (Network security, Ethical Hacking, Real time systems, Network Communications)
2012 Florida Memorial University Miami Gardens, FL
- Bachelors of Arts Degree in Computer Science
- (c++, Microsoft office Programs, Web technology, Programming Programs)
2008 Miami Northwestern Sr. High School Miami, FL
- General Diploma
TECHNICAL SKILLS
Software Testing, Software Integration, Intrusion Detection, Firewall Detection/Monitoring, Analyze reports, Re-imaging systems, System testing, Data Analysis, Technical Support, Saber, Kiosk Troubleshooting, Systems Configuration, Hardware/Software documentation, Installations of Hardware and Software on Windows & Apple based operating systems, Microsoft Office
WORK EXPERIENCE
11/2013-PRESENT SITA Field Engineer/Data Technician Miami, FL
Field Engineer – March 2014 – Present, Data Technician – December 2013 – March 2014
- Support 500+ Airline Computer systems consisting of Windows XP/NT Running on 2003 Active Directory
- Troubleshoot Group Policies
- Troubleshoot LAN/WAN/VLAN’s connectivity, Tracert, and Pathping to Routers, Switches, Servers, and firewalls.
- Troubleshoot and determine if issues are local or remote. Contact Airline hosts, Dade County Firewall Team or Infrastructure Team.
- Interact with Airline management to keep them apprised of status on any issues, explaining in non-technical terms.
- GDS Support., Software support./Kiosk Support i.e. Sabre, Shares, Maestro.
- IP/Serial Printing Ticket Printers, Bag tag Printers and Document Printers.
- Ensure completion of trouble tickets within SLA of 30 min.
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