MCP Server 2000 & Windows Xp, Comptia A+ & Network + 2009
4009 Venetian Bay Dr 104, Kissimmee, FL 34741
PROFESSIONAL EXPERIENCE
Avis-Budget Group / Blue Luna Fleet, Kissimmee, FL United States
Computer Support Technician, October 2006- July 2013
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. Confer with network users about how to solve existing system problems. Perform data backups and disaster recovery operations.
Telecomm, Maracaibo, Zulia, Venezuela
Manager of Support and Services Department, February 2002- April 2006
Stay abreast of advances in technology. Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery. Provide users with technical support for computer problems. Consult with users, management, vendors, and technicians to assess computing needs and system requirements. Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems. Review project plans to plan and coordinate project activity. Recruit, hire, train and supervise staff, or participate in staffing decisions.
Consys, Maracaibo, Zulia, Venezuela
Technician Support Onside, January 2001- January 2002
Procedatos, Maracaibo, Zulia, Venezuela
Technician Support Onside, August 1998- December 2000
Enter commands and observe system functioning to verify correct operations and detect errors. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Answer user inquiries regarding computer software or hardware operation to resolve problems. Develop training materials and procedures, or train users in the proper use of hardware or software. Refer major hardware or software problems or defective products to vendors or technicians for service. Confer with staff, users, and management to establish requirements for new systems or modifications. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Oversee the daily performance of computer systems. Install and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Farmacias Unidas, Maracaibo, Zulia, Venezuela
System Administrator, February 1993- October 1997
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. Confer with network users about how to solve existing system problems. Perform data backups and disaster recovery operations. Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future. Configure, monitor, and maintain email applications or...
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