Brief Qualifications/Experience
• Effective communicator with excellent leadership and interpersonal skills. Experience leading diverse groups to meet and exceed goal expectations.
• Environmental Resources Engineering Graduate with academic emphases in environmental impact, hydrology, engineered natural treatment systems, rainwater catchment, water and wastewater treatment, and waste reduction.
• California Engineer-in-Training (EIT). California FE/EIT, certified May 2012.
Chronological Work History
EPIQ Systems 5/2014 -Present
Project Coordinator
• Drafted correspondence, FAQs, legal notices, and letters for the Consumer Financial Protection Bureau.
• Coordinated claimant data scrubbing, changes to notice forms, and check payments with tight deadlines.
• Worked closely with Technical Project Managers (TPMs), Project Managers (PMs), and Project Coordinators (PCs) to determine the best course of action to complete complex or multi-faceted projects.
EPIQ Systems 9/2013 - 5/2014
Customer Service Lead
• Performed Quality Assurance evaluations of Customer Service Agents communicating complex litigation information to concerned claimants.
• Exercised patience and active listening to identify solutions with difficult callers.
• Evaluated and built upon agent abilities to provide the highest level of customer service.
• Verified billing information and planned future improvements to customer service.
Humboldt Energy Independence Fund (HEIF) 5/2011 - 5/2013
Student Chair
• Facilitated meetings of HSU staff, faculty, and students to reduce the environmental impact of energy use on HSU campus.
• Gathered student ideas to develop into technical project proposals.
• Organized and conducted interviews to hire outstanding and qualified students.
• Allocated funding to implement technical work proposals.
• Managed a $140,000 budget and officiated a reinvestment campaign.
Environmental Resources Management (ERM) 5/2011 – 8/2011
Intern
• Assisted Professional Engineers to remediate a former manufactured gas plant in Eureka, CA.
• Analyzed data on the effectiveness of ozone treatment on various hydrocarbon wastes.
• Performed cost projection calculations using historical cost data.
• Supervised sub-contractors in a hazardous environment.
Arcata Marsh Research Institute (AMRI) 5/2010 - 5/2011
Researcher
• Measured TSS, Ammonia, Nitrate, BOD, Turbidity, DO, and evaporation-transpiration using Standard Methods in a constructed wetland wastewater treatment system.
• Analyzed data to improve the effectiveness of operator actions on the treatment wetlands and to minimize cost.
• Collected data to provide Operations and Maintenance recommendations.
Campus Center for Appropriate Technology (CCAT) 6/2009 – 6/2010
Co-Director
• Co-directed a sustainable-living demonstration home with 18 employees and a $45,000 budget.
• Supervised the construction of a workroom featuring natural building.
• Facilitated two c...
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