Professional Summary:
• Excellent communication, problem solving skills, and interpersonal skills
• Dedicated to efficiency, details, accuracy, confidentiality, and quality of work
• Strong organizational skills in a complex scheduling and call center environment
• Experience working with Cisco, Epic, Meditech, Imagecast, Allscripts and Flowcast, Pace Pass and Pbar softwares, Chartmaxx, AMPFM, SCM, MN Its, Cigna, Navinet, and Medsolutions
• Experience working with diverse population
• Capable of working under pressure in a rapidly changing environment
• Self-starting and proficient at working independently or within teams, with the ability to lead and direct
• Ability to identify and implement new approaches, alternative methods, and potential solutions
Work History
University of MN Physicians, Minneapolis, MN 04/2013 – Present
Imaging Center – Procedure Scheduler II
• Schedules multiple office appointments and special or complex medical procedures performed at practicing hospitals, following current scheduling guidelines using appropriate scheduling systems.
• Communicates with the Insurance Companies when needed to obtain pre-certification for hospital admissions.
• Assists with covering the front desk/patient reception as requested, representing the clinic and providing a high level of customer service to patients, guests and staff.
• Counseled patients about copays, billing, waivers, referrals, credit and collections in an effective professional manner
Phoenix Children’s Hospital, Phoenix, AZ, 03/2012 – 2/2013
(Hematology Oncology Clinic) Scheduler (call center)
• Registered patient, obtain insurance pertinent info and verified AZ state insurance.
• Obtained all outside records and called patients to coordinate scheduling preparation for Physicians Clinician.
• Follow ups, Infusion, Transfusion, Chemo, procedures, Radiology, Adm...
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