INFORMATION TECHNOLOGY
QUALIFICATIONS PROFILE
Highly self-motivated and results-driven IT professional with more than 7 years providing high-performance technical support for end-user computing. Detail-oriented, analytical and methodical with insightful critical thinking to resolve operations and people-centric work issues even under stressful work conditions. Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments. Well-organized and resourceful with multitasking skills that optimize limited resources with or without supervision. Strong interpersonal communication skills that inspire IT user confidence while forging teamwork synergies with colleagues across diverse ethnicities.
KEY EXPERTISE
• Project Management Support
• Business Needs Analysis
• Hot and Cold Standby and Disaster Recovery Administration
• Data & Network Center Administration
• Systems Installation, Maintenance & Configuration
• MS Office (Word, Excel, PowerPoint, Access, & Outlook), Adobe Acrobat, McAfee Antivirus, WinZip, and HTML
• LAN/WAN Networks; Telecommunications; Internet/ Intranet Operations
• Corporate Email/Webmail. Web Research & Social Networking
PROFESSIONAL EXPERIENCE
HUMANTOUCH, LLC: FOOD AND DRUG ADMINISTRATION ROCKVILLE MD
Senior IT Technician Oct 2013 – Present
Create and modify end-user accounts using Active Directory. Perform Over the Air (OTA) backup and synchronization. Support end-users computing requirements. Perform regular system backups and recovery procedures. Manage configuration and performance management including updates of all PC systems, local and network printers, eCopy machines, and related hardware and software on 32 and 64bit windows environment. Identify and remove computer malware using McAfee solutions software. Configure Outlook Cached Exchange Mode on client computers. Activate IronKeys and configured them for client usage.
ACENTIA, LLC: THE GRADUATE SCHOOL WASHINGTON DC
Junior System Administrator Nov 2012 – Oct 2013
Developed, captured and deployed standard OS and application images for class and staff users. Installed and maintained Lotus Notes desktop applications for Graduate School staff, access control groups and distribution groups, and performed mail administration from Domino Admin Console. Created, maintained and modified Postini accounts, TEAMS accounts, and AS400 accounts. Performed backup for AS400, regular reboot for all STARS servers, and Lotus Notes upgrades as needed. Performed daily system monitoring and backups to ensure high availability of all computing resources. Upgraded OS and systems as needed.
HUMANTOUCH, LLC: FOOD AND DRUG ADMINISTRATION ROCKVILLE MD
IT Technician, Tier II Apr ...
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