PROFILE
* Over four years of experience as Quality engineer and Customer service.
* Fluent in English and Spanish.
* Eager towards contributing to the corporations by improving current processes, achieve targets and reducing costs by developing creative solutions.
PROFESSIONAL EXPERIENCE
Pace Industries, Chihuahua MX Senior Quality Engineer
May 2013 – Present Automotive critical development team
Manage, develop and coordinate special automotive launch for new products. Address customer process and product quality concerns for automotive industry. Establish product and process controls to assure quality expectations of the product.
* Quality improvement project champion with CEO and corporate.
* Coordinator for quality resident at customer site.
* Lead cross-functional teams to drive process and product improvements. During 2013 COPQ for automotive account was reduced by 85%
* Improved customer quality performance metrics from 0 to 4 consecutive scorecards at 100%
* Lead problem solving teams for developing controls to target root causes and eliminating recurrences. During 2013 customer complaints were reduced from 6 to 1 per year quarter.
* Lead negotiations with customer for capital investment in technology to improve quality.
* Developed 100% on time Control Plans for highly critical launches and assure correct control of customer specifications while participating on FMEAs design. More than 20 PPAP approved in less than 6 months with 0 rejects.
* ISO TS 16949 Internal auditor and part of recertification team.
* Business excellence leader for quality cost reduction projects in the corporation by more than $100K in 2013.
Pace Industries, Chihuahua MX Quality Engineer
October 2012 – May 2013
Manage and address customer product and process quality concerns of highly cosmetic lighting industry and explosive environment proof illumination industry.
* Business excellence leader for quality cost reduction projects in the corporation by $100K
* Quality resident coordinator with sorting personnel at customer site.
* Lead multidisciplinary teams to develop, execute and review commitments for quality concerns.
* Gage development and implementation for product critical characteristics.
* PPAP coordination for existing products and new product launches.
* Perform capability studies for product critical characteristics.
* Reduce customer complaints related to quality performance.
Pace Industries, Chihuahua MX Customer Service
July 2010 – October 2012
Work with customers by providing information and commitments for customer orders. Coordinate fabrication, forecast demand and coordinate on time delivery of the products.
* Handled customer orders
* Coordinated fabrication of customer products.
* Negotiated expedite orders and assured on time delivery.
* Developed efficient transportation plans while attain delivery targets at the lowest cost.
* Lead customer delivery concern meetings to establish commitments and assure attainment
* Customer dunnage administration to minimize the cost of packaging
* Reviewed and assured 100% on time delivery for customer orders.
* Assured 100% accurate billing for orders shipped and surcharges.
* Aided plant direction with sales...
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