Jay
EDUCATION
University at Albany, (SUNY Albany)
Bachelor of Information Science
Minor: Business Administration
Cumulative GPA: 3.30
Graduated: May 2014
WORK EXPERIENCE
International Digital Systems – Fort Lee, NJ Jul. 14 – Present
Associate Consultant, Help Desk
• Assisted on-site troubleshooting to 200 LG Electronics users.
• Installed, modified, and repaired computer hardware and software.
• Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Assisted Jr. Network Administrator in network projects.
• Resolved technical problems with LAN, WAN, and other systems.
• Followed up with clients about computer usage and written training manuals.
• Administrated Windows-based Active Directory and Microsoft Exchange.
GotoGuide.net – Albany, NY Oct. 13 – Dec. 13
Data Management Intern
• Organized incoming events through Microsoft Excel and Microsoft Outlook.
• Assisted with transfer of database information for old software to new web interface.
• Monitored data entry procedures.
Divin3Kingdom.com – Manhattan, NY May. 11 – Jul. 11
IT Intern
• Offered IT maintenance and support to the structure and functions of the website.
• Maintained timely correspondence through continuous communication via email and face to face contact.
• Assisted the head developer in media project planning and website design by brainstorming useful ways to attract users.
• Extensively utilized HTML and CSS to create the website by restructuring audio and graphic designs for the homepage.
• Employed Adobe Photoshop and Dreamweaver to edit the aesthetics and organize the formats of the blogs on the website.
• Created prototypes and functional specifications for the website to be tested an...
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