---------------------------------------------------------------------------------------------------------------------------------------------
Summary: Professional in IT managing and Support with over than 14 years for multinational experience in network consulting, IT management, Technical and product and management with Doctor of Business administration in information system (candidate).
ROLES:
- Assist in the implementation and installation of new service offerings
- Manage desktop and laptop inventory as well as supervising the installation, testing and setup.
- Field questions from user support staff and users; recommend solutions to end-user issues
- Manage the user support ticket queue and compile reports such as status and work-volume reports
- Manage scheduling and staffing of IT Operations
- Manage Complex Network
- support sales management
- Create (RACI) matrix and care responsibilities
___________________________________________________________________________________
Experience:
2010 May. – Present Computer Doctor Brooklyn, NY
Senior IT Manager
- Assisted customers in installation and operating computer software, hardware and related problems to satisfy all needs.
- Managed support cases and resolved all issues.
- Evaluated resolution provided to confirm compliance with necessary guidelines for all kind of PC’s ,Mac’s and CMOS Security Camera’s.
- Assisted support analysts and provided necessary feedback on cases escalated to CTO.
- Reviewed all cases and verified all information and corrected cases when required.
- Assisted in the development departmental financial plans.
- Implemented and monitored overall effectiveness of the same.
- Provided customer support and problem solving assistance to all customers and clients on a suite of proprietary applications.
- Qualified and classified all reported problems as hardware, application, communications, or network-related and followed departmental escalation processes.
- Coordinated the resolution of all system issues through corporate and field resources.
- Collect analysis and organize advertisements for clients.
- LAN/WAN installation and configuration for multi-areas
- Servers Configurations and troubleshooting
2007 April – 2010 May Computer Doctor Brooklyn, NY
Support Manager
- Support Design and Develop Systems –Server/LAN/Wan /Optimization
- Develop Web Site - Network Design Directory
- Hardware /Software troubleshooting
- Manage remote locations with Net Access internet VPN.
- Technical User Support
- Project Management - System /Computer IP Security Camera Lab Design
- Network Analysis & Administration
- Staff scheduling and payroll
2003 Sep. – 2007 April Lecturer and Network Supervisor Dammam, KSA
Sebai University
-Lecturer for Computer Department Understanding Networking Fundamentals, TCP/IP Networking, Practical Techniques for Analyzing VoIP Traffic, Enterprise Wi-Fi Administration, Enterprise Wi-Fi Security, Wireless LAN Foundations, Network Cabling Systems.
- Managed remote locations with Net Access internet VPN.
- Managed LAN and WAN for regional laboratory and assisted with support of WAN of national laboratory at Sebai University branches.
- Managed field service techs by assigning daily work.
- Managed and implements connectivity solutions for all lab locations including patient service centers and with client accounts.
- Managed company phone systems and troubleshooting.
2002 Aug. -2003 Sep. Lecturer - Network Administrator Jerash, Jordan
Jerash Private University
- Supervised teaching assistants and guided students doing project work.
- Handled the tasks of instructing students on the maintenance and upgrade of software tools and applications
- Responsible for teaching networking applications like installing programs Security System and Firewalls.
- Instructed students in printer maintenance and repair
- Mana...
Login or Register to view the full resume.
