Marius

7/1/2015
Greensboro, NC

Position Desired

Industrial Engineering
Anywhere in the U.S.
Yes

Resume

◘  OBJECTIVE

To obtain a challenging position within a progressive organization where I may utilize my project, process, and performance management expertise; my keen technical & analytical skills; and strong communication and problem solving skills.

 

◘  EDUCATIONAL EXPERIENCE

North Carolina A & T State University, Greensboro, NC 

  Bachelor of Science, Industrial & Systems Engineering, June, 2013

  Green Belt Six Sigma certified, 2011

  

Industries of the Blind, Inc., Greensboro, NC

Senior Project, 2012:  Modified previously implemented system used in producing product; superseded    minimum requirement of 68% of visually impaired employee productivity and obtained 89% after implementation of   proposed system.

 

Information Systems Project:  Created database to track undergraduate recruitment into Program, 2010

§ Included a description of the system function with appropriate visual aids

§ Database included appropriate entities, attributes and relationships; glossary and population of database with small amount of false data.

§ Created functional forms to edit student information, school/contact information, event information, and communication information.

 

 

◘  WORK EXPERIENCE

August, 2013 – Present

Customer Service Representative/Business Analyst  APAC  Greensboro, NC

§ Provide business support to Site Director and identify and analyze key financial and operational activities and initiatives to drive site and program performance, including but not limited to: Profit & Loss (P&L) Analysis, Reporting and Analysis, Capacity Planning and Forecasting.

§ Research customer account information

§ Utilize above average communication skills to promptly assist customers

§ Exhibit accurate documentation and maintenance of records in required systems

§ Provide feedback to management concerning possible problems or areas of improvement.

§ Make recommendations to implement improved processes

 

January, 2011 – August, 2012 (Company contract ended) 

Customer Service Representative (Universal Agent) NCO Group  Greensboro, NC

§ Scheduled pick-ups for customers

§ Researched customer account information

§ Ordered supplies for account holders

§ Utilized above average communication skills to promptly assist customers

§ Exhibited accurate documentation and maintenance of records in required systems

§ Provided feedback to management concerning possible problems or areas of improvement.

§ Made recommendations to implement improved processes

 

October, 2008 – July, 2010

Assistant Project Manager   ENPULSE Energy   Greensboro, NC   

§ Provided overall support to Manager in various operational areas

§ Created multiple Standard Operating Procedures (SOPs) related to technical processes, disaster recovery, and qu...

Login or Register to view the full resume.