Objective
Seeking a position as an industrial engineer to utilize my experience in designing,
developing, testing and evaluating integrated systems for managing industrial production
and increase firm’s output.
Education
May 2012 Professional Certificate in Marketing – The Chartered Institute of Marketing
London School of Business and Finance (LSBF) – London, UK
September 2002 Bachelor Degree of Science Engineering – Major : Industrial Engineering
Modern Sciences and Arts University (MSA) – Cairo, Egypt
Work Experience
Nourmetec for Building Materials – Cairo, Egypt
Industrial Engineer June 2011 - October 2014
Monitored production tables, studied industry engineering specifications to obtain knowledge of
production methods and techniques.
Calculated production accuracy, yield and testing equipment to propose corrective actions.
Employed statistics to analyze manufacturing vs. requirements and suggest improvements.
Prepared work plans and forecast of production/industrial equipment for management reviews and
control.
Monitored and organized workflow schedules according to manufacturing sequences and standard lead
time of production operations.
Directed workers involved in different operations such as: product measurement, inspection and testing
activities to ensure quality and reliability.
Adhered to the Company policies and procedures.
ART Branding and Communication Agency – Cairo, Egypt
Marketing Executive December 2010 - June 2011
Responsible for promoting and selling services and products such as Queue Management systems and
Digital Signage solutions.
Liaise and network with a range of stakeholders including customers, team members, suppliers
and partner organizations.
Manage the production of marketing materials including posters, flyers and newsletters.
Maintain and update customer databases.
Conduct market research such as customer questionnaires and focus groups.
Evaluate Marketing activities and monitor competitor activity.
T Soliman & Co. – Real Estate – London, UK
Letting Negotiator and Marketing Specialist September 2009 - July 2010
Receive and handle renting requests from clients via company website in order to provide them
with required information and respond to clients’ inquiries.
Initiate Marketing activities including phone calls, emails, online postings and face to face
viewing appointments designed to identify and engage with prospective new clients.
Meet and consult with clients to determine the kind of properties they are seeking, offer lists of
properties that meet renter’s needs and financial resources, and act as midway negotiator
between buyers and sellers.
Vodafone Egypt - Telecommunications – Cairo, Egypt
Risk Operations Specialist May 2005 - September 2009
Reduce any possible risk or fraud that may occur and report it to the management team
including proposing effective preventive solutions.
Increase risk awareness for internal agents, Vodafone dealers and customers including the
Supervision of the timely renewal of lease agreements and car replacements.
Create a tracking process to update all the contracts coming from Vodafone stores in order to
track these contracts in case of fraud or business needs, in addition to leading the audit
process to ensure gathering all the needed documents and information from the customer.
Perform all the activation tasks including sim swap and new lines activation in addition to board tasks and requests such as the resignation and Mobile Number Portability mailboxes
board tasks and requests such as the resignation and Mobile Number Portability mailboxes.
Handle the floor main tasks including monitoring the service level of calls coming to the
activation queue and assigning service requests to team members in order to be resolved
within its targeted time frame.
Vodafone Egypt – Telecommunications – Cairo, Egypt
Customer Service Advisor April 2004 - May 2005
Handle customers’ calls coming to the call center.
Review and resolve customers’ problems and concerns, and make sure customer satisfaction
is fulfilled.
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