N Ali
QUALIFICATIONS
CompTIA Certified Security+, Server+, Network+, A+, HP APS, Dell, and IBM. Solutions-focused, team oriented Sr. Information Technology Network Field Engineer with broad-based experience and hands-on skills in the successful implementation of highly effective Field Support Operation, Network Access Operation and Monitoring on- demand (real time) Technologies and the cost effective management of innovative customer and technical support strategies. Proven ability to successfully troubleshoot and analyze an organization critical support requirements, identify deficiencies and potential opportunities, and show innovative solutions for increasing reliability and improving productivity. A broad understanding of computer Hardware, Software, Networking, Security, and hands on experiences at Enterprise level of the following: Installation, Configuration, Management, Troubleshooting, Diagnostic and Support.
AREAS OF EXPERTIES:
• A team player who is detail-oriented, and always finds a way to succeed.
• Extremely self-motivated to achieve company goals and objective.
• Excellent organizational, communication, management, and relationship building ability.
• Exceptional prospecting, presentation, closing and follow-up skills.
• Excellent Customer Service and Security back ground.
• Prove track record of sales and service achievement.
TECHNICAL PROFICIENCIES
Software/Database: MS Office 2007/2003/XP/2000, Internet Explorer, Firefox, Netscape Navigator, Remedy, Norton, McAfee Antivirus/Security, Entrust, Spyware-Adware products, and other OEM products
Operating Systems: Windows 3.1, 9x, Windows NT, Windows 2000, MS Exchange, Windows 7, Windows Vista, Windows XP, Windows 2000 Server & Workstation, Mainframe, Mac OS
Hardware: Dell Hardware Platform, HP\Compaq hardware Platform, IBM\Lenovo Platform.
Networking: LAN\WAN, VPN, Wireless, TCP/IP, Novell, OS2, 100Base-T, Ethernet, Secure ID
Tools: LAN Manager, Firewall, Norton Firewall, Ghost, McAfee/Norton Antivirus Protection Utilities,
New Tools used: Web Sense, Bit locker (MBAM), TACACS, RSA envision, Source fire, Qualy guard, tipping point, Critical watch.
Beta Tested on Production Servers: Tripwire, Splunk, Wireshark, and Critical Watch,
HP Tools: Hp Firmware, Hp Smart Start, Hp ILO, HP Hardware Server Management,
PROFESSIONAL EXPERIENCE
MNK Infotech Inc., Dallas, Texas
February 2015-present
Senior IT\IS Technical Trainer
• Training None-IT and IT participant for fortune 500 & 1000 companies.
• Part of DCCC, CCCC, and TCCC Information Technology system.
• Following information Technology courses MCSE\MCA\MTA
• Configure and support an active directory environment using Windows Server 2012.
• Understand and use MS Server Administrator.
• Understand server installation options.
• Identify application servers.
• Understand server performance management.
• Information Technology Infrastructure Library (ITIL) Foundation
• Understand IT Service management as a practice
• Explain the continual service improvement approach used at clients (Company)
• Information Security web based programs.
• Symmetric encryption and Public-Key
• Public-Key Infrastructure (PKI)
• Secure programming techniques
• Threats\Worms\Malware\Spyware \Virus\Trojans
• Define threat modeling.
• Understand privacy in software development.
• Describe authentication, authorization, access control, confidentially, data integrity, and non-repudiation.
On Force USA Inc., Dallas, Texas
November 2014- February 2015
Sr. Information Technology Network Filed Engineer\Tech
• Customer Service
• Advance Diagnostics and Trouble Shooting
• Configuration, Administration and Management
• Field Engineering, Onsite Projects\Desktop \Network Support Engineering.
• Diagnose & Repair, Install/Setup and parts Swap
• Supporting Software, Application, Operating Systems and Networks
• Installing, Upgrading, End Users Application\Software at Enterprise Level
• Supporting Backup\Restore Issues at Network level
ClubCorp USA Inc., Dallas, Texas
October 2014- November 2014
Information Technology Network Access Administrator
• Working closely with SOX compliance as SAR team member
• Following the correct Security Protocol before granting end users Network Access
• Granting Access to End Users to Internal and External OEM based Application
• Working with Active Directory
• Hands on experience using diagnostics tools and utilities
• Trouble shooting access based issues and problems on Active Directory
• Working with network protocols and network security
• Working with application protocols and application security
• Working with RSA and VPN protocols and security
• Granting Access to End Users to the Network via Active Directory
• Processing Every Day Oracle Termination Report.
• Taking access away for end users from the Network.
• Working with Manage Engine Service Desk Plus
• Working with Project assigned to SARs team
• Worked with F5 load balancer and granting network access
• Working with Change management process
• Attending weekly staff meetings
• Career development goals
• Always working closely with other team members from different group
• Hands on experience using diagnostics tools and utilities
• Key Achievements: Sox compliance work flow process and SAR work flow process
Fiserv, Inc., Dallas, Texas
May 2013-October-2014
Senior Operation Application Support Specialist/Security
• Responsible for Security, Networking, Advance Trouble Shooting and Diagnostics
• Training junior team members of Zone 2 Central Monitoring Team
• Training junior team members on Major Event notification ITIL based processes
• Trouble Shooting Server logs.
• Running Diagnostics service based server logs
• Responsible for Security event monitoring
• Understanding of, or experience with PCI DSS compliance requirements Server side
• Using graphs, dashboards and Queue monitors and alerts traps to fix file related problems
• Responsible for Monitoring and troubleshooting issues
• Assign assignment task and opening and closing CRQ\RFC\COB
• Working with Sonic Management Console Tool for Monitoring Broker Connection
• Using the ITIL process and methods working with all changes made for Business Unit.
• Work with DBAs, Application Engineers, Software Engineers, Business Account Managers, Customer Sales Account Team and other key Senior Management Teams and Department Directors
• Training seven team members as team integrated to become part of Command Center
• Running Scripts to Automate Batch File process
• Hands on experience using below me...
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