SUMMARY
Professional Certifications & Affiliations
• Black Belt Certified, Lean Six Sigma ‘14 – Binghamton University, New York
• Green Belt Certified, Lean Six Sigma ‘13 – Binghamton University, New York
• Alpha Pi Mu Industrial Engineering Honor Society – Binghamton University Chapter
• National Association of Professional Women – New York Chapter
Computer Software Skills
• General Applications: Microsoft Office: MS Word (Advanced), MS Excel (Advanced), MS PowerPoint (Advanced), MS Outlook (Advanced), MS Access (Basic)
• Engineering Applications: MS Visio, MS Project, AutoCAD, Arena, Simio
• Statistical Analysis: Minitab, MS Excel, R, ExpertFit
• Programming Language: C++
Qualifications
• Process Analysis & Continuous Improvement Using Lean Six Sigma Techniques, Simulation, and Optimization
• Statistical Analysis, Forecasting, and Predictive Analysis
• Healthcare & Complex Systems Improvement
• Advanced Computer Skills (MS Word, MS Excel, MS Visio, MS PowerPoint, Simio, Arena, Minitab, R)
• Thrive working under pressure managing multiple projects while meeting project deadlines
• Quality of work surpasses project goals and expectations
• Excellent presentation skills
• Database & Programming Background
• Proficient in English; Arabic Native; Intermediate in French
PROFESSIONAL EXPERIENCE
Qmatic Corporation - Atlanta, GA 10/14 –03/15
Healthcare Consultant
• Provided recommendations for business improvement opportunities to increase overall hardware and software solutions sales.
• Recommended how Qmatic solutions can further improve patient flow in hospitals.
• Mapped all processes in each hospital department from patient entry to discharge.
• Mapped the relations between different departments/clinics in hospitals.
• Researched and analyze competitor systems in the US market.
• Developed and collect healthcare-related information through surveys.
• Analyzed data collected from survey and make recommendations.
• Market Research of hospitals in the US and Canada.
• Educated senior management about the lean tools used to drive healthcare improvement.
New York State Department of Motor Vehicles - Coney Island, NY 07/13 - 08/14
Process Improvement Specialist (Graduate Research Associate)
• Sample Accomplishments:
• Improved waiting time in the Test Area by 15% using computerized testing.
• Reduced customers rejection rate (from 19% to 14%) by changing some policies such as using non-driver ID to take a written test.
• Streamlined DMV processes to completely eliminate overtime labor costs.
• Increased employee satisfaction with Qmatic system and software interface.
• Streamlined customers flow and reduced waste in movement in the process by recommending and implementing a new facility layout for the Coney Island DMV office.
• Reduced overall average waiting time by rejecting customers with missing documents at the beginning of the process.
• Used lean tools such as root-cause analysis, process mapping, value-stream mapping, Pareto analysis to improve customer satisfaction and operational efficiency.
• Used a simulation-based DMAIC framework using Simio Software to improve customer flow, test different what-if scenarios and provide recommendations to senior management.
• Conducted a very detailed data collection and statistical analysis.
• Studied the requirements/resources needed to switch from written tests to computerized tests and using simulation models supported my recommendation to senior management for the improvement in turnaround time of customers.
• Evaluated, improved & optimized the Qmatic queuing management system.
Binghamton University – Watson Institute for Systems Excellence - Binghamton, NY 08/12 - 06/13
Graduate Research Associate
Sponsor: Lockheed Martin Corporation – Healthcare Project
Faculty Advisor: Dr. Mohammad T. Khasawneh
• Developed comprehensive process maps and a discrete event simulation model of an emergency department using ARENA Software.
• Tested different what-if scenarios such as bedside registration, point of care testing, different staffing levels, patient hallway boarding, ambulance diversion methods, physician at triage.
• Researched Meaningful Use of EHR technology by CMS, Predictive Modeling for 30-days Hospital Readmissions and Healthcare Analytical tools.
PKF ProGroup Consulting - Amman, Jordan 01/12 - ...
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