Leah Mangan Custine
(Address & Contact Info removed for security purposes)
Functional summary:
A proven technical project manager, business administrator and analyst specializing in providing effective project administration to support business operations and requirements. Experienced in working with diverse groups of people, in both technical and business environments. Adept in helping groups analyze and document business workflows to implement process improvement solutions. Experienced in producing business and technical documentation including requirement specifications, technical procedures, SLA's and standard project life-cycle documents. Accustomed to working within Six Sigma and Agile, or rapid iteration environments. Work experience spans consumer banking, investments, defense contract systems and manufacturing services focusing on the following business and project administration requirements:
-Excellent Communication Skills, Organization and Task/Team Management
-Business Relationship Management/Program Coordination & Management
-Experience with Management of Vendors, Sub-Contractors and Service Levels
-Standard Project Milestone Management: budget/cost planning, requirements &
data gathering, milestone estimations, technical writing for RFP's and
project specification documentation, application testing and implementation
schedules.
-Large Initiative Project experience managing teams using the following core
technologies: Java, common Java IDE's and application frameworks, Java based
integration and workflow engines, messaging formats such as XML, SOAP and
Java based web services for SOA's.
-Data Analysis, Research, Reporting and Collaboration
-Fiscal Accountability and Cost Center Tracking/Reconciliation
-Team Player committed to achieving project/stakeholder goals.
-Proficient in Project and Software Tools:
- MS Office Software including Word, Excel and Exchange, MS Project,
MS Power Point,Visio, Access and SharePoint.
- Sun Open Office Software Suite
- Mac iWork Office Software Suite
- Lotus Notes email and file storage
- Atlassian JIRA and Confluence Project Collaboration Tools
- RUP tools such as Requisite Pro, TestManager and ClearQuest.
- Financial and Resource Management tools: Innotas, PeopleSoft,
Niku Clarity and QuickBooks.
Professional Experience:
Dec '13 – Present VSI Parylene Inc.
Technical Project Manager and Administrative Manager
- Provided functional project management for Engineering and technical writing services for controlled production procedures to maintain ISO 9001 certification in a manufacturing environment. Project planning and task facilitation for manufacturing related research and development initiatives (materials science) to expand scope and production capabilities. Directly contributed to and enabled through administrative planning & execution the doubling of company staff, equipment and sales. Responsible for contracts & management of vendor suppliers, RFQ's, Purchase Orders and negotiation of rates.
- Managed the daily administration of parylene coating projects, to include financial tracking, invoicing, accounts (AR/AP) and shipping. Assisted with business strategies using Agile methods integrated with a Lean/Six Sigma Manufactuing environment. Responsible for the expansion and maintenance of company Network, including installation of hardware and other company management equipment.
- Responsible for Customer Relationship Management as a Product Line Manager to deliver products to Customers on time, within technical specifications per Purchase Order requirements. Additionally managed / cultivated relationships with staffing firms to attract and retain high quality candidates. Responsible for logistical management and budgeting of equipment, hardware and supplies.
Jan '12 – Dec '12 InfoTrust Group
Technical Project Manager and Scrum Master
-Managed and facilitated projects, including project teams within the S1000D group responsible for conversions of technical publicatons for aircraft maintenance programs and task cards within a proprietary software system.
- Served as Scrum Master for a development team with coordination of team tasks and collaboration through use of JIRA and common scrum methods; such as daily stand-ups, sprint planning and execution, and regular retrospectives.
- Provided functional application testing and requirement/enhancement project management for a large aircraft maintenance specification application. Updates and enhacements were delivered to an internal group, which implemented software enhancements for external clients.
Oct '09 – Dec '11 Organic Element, LLC
Application Project Manager & Analyst (Consultant)
-Managed reqt's phase and initial development of a private cloud-based infrastructure mgmt software application that is a provisioning and performance application utilizing open API's. Architecture utilizes Java frameworks such as Apache Service Mix/Karafe (OSGi), jclouds and Jersey for web services. Modern Web U/I using Ajax, HTML5/CSS3.
- Project estimations and scoping to include requirements gathering and resource projections. Project meeting facilitation, task fulfillment management and status updates.
- Application analysis, usability and functional application design review to confirm or improve application use cases for updates to business processes.
Jan '08 – Jul '08 Kaiser Permanente
Project Manager – Distributed Software Applications
- Short term contract engagement to estimate the scope of a project initiative and gather initial phase 1 requirements for a comprehensive patient records management application.
- Managed and collated data and requirements into one cohesive project document to include Project Charter, Application Specifications, Testing Plan and Implementation Requirements for Development, Test and Production environments. This application was a Struts app, using Java and XML.
- Managed technical relationships with business marketing and client research groups. Prepared and managed online project organization structure for data and documentation storage.
Mar '07 – Dec '07 Wall Street On Demand
Technical Project Manager – Market Data Engineering
- Responsible for the project coordination and delivery of Market Data Hosted sites for customer branded financial applications.
- Responsible for project task management on the Market Data Engineering team, which managed a large financial data and cross referencing system used for aggregation from Market Data providers such as Reuters, Thomson ILX and Sungard.
- Project manager for the development of an application for distributed updates to symbol references and other feed data for internal consumer applications.
- Managed timely response of Production Support Incidents and after act...
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