OBJECTIVE: To obtain an entry-level position utilizing the skills I have learned through experience and while receiving education in the field of Computer Engineering and Education.
EDUCATION: Bachelor of Science in Computer Engineering
Benedict College, Columbia, South Carolina
Graduation Date December 2008
Master of Arts in Teaching- Non Certification
Kaplan University, Online
Graduation Date October 2013
COMMUNITY INVOLEMENT:
Service Learning Program Benedict College
Landscapes for Learning at Clemson University
Volunteer for PCAAPC
Volunteer/Community Service Benedict College
Child Development Center 8/08-12/08
Organizations:
Delta Sigma Theta Sorority, Inc.
National Society of Black Engineers
National Council of Negro Women
WORK EXPERIENCE:
Admissions Associate/Enrollment Specialist August 2012 - Present
Virginia College
Columbia, South Carolina
Duties:
• Organize & coordinate activities for student awareness
• Recruit prospective students
• Daily use of computerized systems and databases
• Gather and accurately record data
• Evaluate transcripts and other records
• Deliver presentations for students, faculty and staff
• Assist students in calculating financial funding
• Answer phones when needed
• Conduct the enrollment process for students
Customer Care Professional/Tier 1 Technical Repair December 2011- August 2012
Time Warner Cable Inc.
Columbia, South Carolina
Duties:
• Inbound/Outbound calls regarding client accounts
• Handle client inquiries regarding billing, collection debt & technical support
• Organizing and conducting account maintenance by evaluating credit scores and account information.
• Process payments
• Educate clients on opportunities that are beneficial to them and the enhancement of our products & services.
• Assist & coach representatives with daily issues using computerized systems and databases
• Research & key-in vital information for clients such as IT tickets, accounting issues & orders for products & services.
• Supportive of end-users and workstations in the call center
Phone Banker 2/Retail Specialist September 2010- July 2011
Wells Fargo Bank NA
Columbia, South Carolina
Duties:
• Take inbound calls (80-100 calls per day).
• Maintained customer accounts, collection of debt, account balances
• Keyed in orders for new products (debit cards, checks, etc.)
• Processed fraud claims and theft claims
• Responded to customer inquiries promptly and effectively.
• Met sales and quality assurance goals.
• Coach & supervise new hires
• Cross sold products (i.e. Mortgages, Insurance Products, etc.)
• Composed spreadsheets of daily reports of the call centers revenue & rankings.
Substitute Teacher February 2010-June 2011
Richland One School District
Columbia, South Carolina
Duties:
• Carried out lesson plans left by teacher.
• Conducted activities for students.
• Monitored students and ...
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