Highly motivated, results oriented individual with proven record of accomplishments. Possess a Bachelors Degree in Systems Engineering with extensive experience in Information Technology. Solid knowledge of Project management principles, Effective problem solving skills, technologically savvy, strong work ethic and continued willingness to learn and improve
CERTIFICATIONS:
VMware Certified Professional 5 – Data Center Virtualization (VCP5-DCV)
Cisco Certified Network Associate (CCNA)
SKILLS:
Requirements Analysis, Project Management, Systems Administration, Asset Management (BMC Remedy), Application Support, Data Migration, Programming / Web Scripting, Customer Service, Data Center Virtualization, Desktop Support / Remote Support, Troubleshooting ( Hardware, software, network ), PC and Peripheral Installations
OPERATING SYSTEMS
Windows 7, 8, Windows XP, Vista, Ubuntu 14, Fedora, Windows 2003 Server, Windows Server 2008 R2, Opensuse 13.1
SOFTWARE TOOLS
vCenter Server, vSphere Web Client, BMC Remedy, Backup Exec. 2010 R3, SAGE 200 ERP (Administrator), Symantec Management Agent (Altiris), Contactual 8X8, ITIL ServiceNow, VM ware player, Altiris, PERL, MySQL, Cpanel, PHPMyAdmin, CSS, Apache Web Server, MS Office ( Excel, Word, PowerPoint, Outlook, Access) Access, Symantec Endpoint Protection, Check Point Endpoint Security
EDUCATION:
B.S, Systems Engineering George Mason University, Fairfax, VA 2006
WORK HISTORY:
Systems Administrator, Mediatech (A Corning Subsidiary)-September 2014 – Present
• Create, manage, reset and edit user accounts
• Effectively resolved user problems with hardware, software, and network related issues
• Running and managing server backups using Backup Exec 2010 R3
• Setting up and configuring desktop workstations, phones, laptops and peripheral Installations
• Installing software and ensuring computers are compliant with OS patches
• Applying OS patches and upgrades using Altiris deployment
• Performing Asset Management (PCs, Laptops, Phones ) using BMC Remedy and Ticket management using ServiceNow suite
• Remotely supported users using Remote Desktop Connection, Dameware, Microsoft Lync
• Lenell (Alarm Monitoring ) Systems Administrator
• Setting up user VPN access on Laptops
Systems Support Engineer, American Institute for Research (A.I.R) Mar 2014 – June 2014, October 2014 - Present
• Providing support for A.I.R network applications and infrastructure
• Effective troubleshooting of system/network issues (IP config, bandwidth, DNS & command line tools, Ping)
• Ran different OS (Fedora, Ubuntu) in a virtual environment using VM ware for troubleshooting purposes
• Support PC and peripheral installation / troubleshooting on MACs, Linux, Windows Machines
• Delivering accurate and timely logging of issues and resolution in ticketing system (8x8).
• Effectively obtained and conveyed concise problem...
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