RJK
• Naperville, IL 60565 •
Accomplished Technology Sales Leader experienced in development and execution of strategic sales and customer service support programs that achieve quality, long term results in competitive markets.
SUMMARY OF QUALIFICATIONS
• Proven track record of professionalism, business development, management and sales with exceptional image cognizance and brand building recognition ability to increase sales.
• Sales closer to prospect by phone and in person for new clients and maintain and grow existing business utilizing dynamic and reliable customer relationship development and best business practices.
• Communicate with decision makers including CEO’s, CFO’s, Presidents, and Operations Managers of businesses to probe and uncover needs, present products and benefits and close sales.
• Excellent interpersonal communication skills at all levels of the organization including clients and outside service providers building lasting client relations through outstanding service and conscientious follow-up.
• Exceptional organizational and time management skills to forecast, plan and work efficiently.
• Recognized for honesty, high integrity and ability to actively listen and identify needs of customers.
• Analytical, creative, innovative and persistent to identify and resolve problems with solutions.
• Consistently achieves and/or exceeds company goals and objectives.
• Accomplished at working under pressure and meeting deadlines in a very busy environment.
• Self-reliant with the ability to grasp new ideas, concepts and procedures quickly and adaptable to learning new skills and methods of working according to company policies.
• Accomplished to manage and motivate a team and/or work independently in a team environment.
• Proven team leader with a Lead by Example motivational management style that inspires productivity.
Computer Experience: Windows, Macintosh, Microsoft Office, Internet, Website Development, PDA’s
EDUCATION
DEVRY INSTITUTE OF TECHNOLOGY Chicago IL Dean’s List
ASSOCIATE OF APPLIED SCIENCE / ELECTRONICS 1987
ELECTRONICS TECHNICIAN DEGREE 1983
INTERNSHIP: Medical Device Repair Technician, Sentry Medical Systems, Chicago, IL
Vocational Work Study Program in HS which set career path in High Tech Electronics. Repaired and Tested Medical Devices used in Hospitals and Doctor offices while studying Electronics in High School.
Certified: Digital/Analog VOIP, Inter-Tel / MITEL, ISOETEC, Nortel, NEC, ESI, Executone, IWATSU, ESI, Avaya, NEC, Cisco: Certified Instructor: Nortel Norstar, Executone and Iwatsu Telephone Systems
ESI Gold level Valued Reseller 2002 to Present
PROFESSIONAL EXPERIENCE
ALCATEL-LUCENT Naperville, IL http://www.alcatel-lucent.com June 2014 to May 2015
A global leader in fixed, mobile and converged broadband access, carrier and enterprise IP technologies, applications, and services, Alcatel-Lucent offers the end-to-end solutions that enable compelling communications services for people at home, at work and on the move.
IMS NLT ENTERPRISE TEST ENGINEER
IP Multi-media Systems (IMS) is a leading edge technology that is prime to capture the enterprise market. IMS provides a platform for direct registration of endpoints, interaction with IP PBXs and supporting enterprise call scenarios while understanding the enterprise use cases on the manner in which financial institutions employ the use cases and combinations.
Duties include:
Review requirements and design network level test plans that fulfill verification of these requirements.
Extend test plan design to cover regression and implicit requirements.
Understand each of the components that are entailed in an enterprise IMS solution.
Test the functionality, capacity, reliability and performance from a customer perspective.
Document release notes that define the capability of the solution, the test architecture and the test results.
Technical Knowledge Utilized:
• SIP
• Diameter (base protocol, Cx, Rf, Sh interfaces).
• Solaris/Unix/Linux.
• Mobile/IP/IMS networking concepts: LTE, 3GPP,TISPAN architecture.
• Understanding of network management concepts and basic signaling protocols.
• DHCP.
• IP Network Architecture and routing Protocols (OSPF, IS-IS, BGP, RIP).
• Enterprise Customer experience.
Software Testing
Write test campaigns that cover end to end scenarios across multiple network components utilizing scripting languages (any of Linux shells, Perl, Python).
Experienced with tests automation tools to write automated functional and integration tests and integrate them in test automation integration tools. Set and understand debug traces and complete technical analysis based on it.
Software Test Design
Design test architecture based on enterprise solution requirements
Create documentation that is clear, complete/thorough, illustrative, accurate, organized, at appropriate level of detail, extensible and traceable.
KOMON COMMUNICATIONS INC. Naperville, IL Aug 2002 to June 2014
Sales, service, installation and maintenance of Business telephone systems and Voicemail services.
TELECOMMUNICATIONS SPECIALIST / SALES ENGINEER
Sales for Business Communications Solutions, a new word for telephone systems. The system includes; voice mail, the computer integration such as VOIP and the software and licenses required to run the product and the phone lines and PRI/T1, SIP trunking, and all other types of circuits required to call out and get to the internet.
• Design and Sell Business Solutions to companies of all sizes. Current customers range from medical and dental offices to factories and large office buildings with 300,000 square ft. to small offices with just a few phones. Complete service includes; sales, service, installation programming and maintenance.
• Develop and implement marketing strategies to increase customer awareness and sales revenue.
• Built company from 0 customers to over 300 in just 5 years; Achieved vendor customer service awards.
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