SOFTWARE QUALITY ASSURANCE ENGINEER
Software Quality Assurance Engineer with 15+ years of experience specializing in Healthcare and Insurance/Workers Compensation Fraud Detection software. Expertise in the development and execution of test plans, detailed test cases, end-to-end test scenarios, test automations and test tools that improve product quality. Strong background in conducting black box, white box, functional, integration, regression and API testing. Skilled in identifying, documenting, troubleshooting and resolving critical and complex issues in a fast-paced environment. Working knowledge of the entire software development lifecycle, quality assurance procedures, industry best practices and Agile/Scrum methodologies. Areas of Expertise Include:
Quality Assurance | Test Automation | Test Tool Development | Software Development Lifecycle (SDLC)
Product Testing | Test Plans & Scripts | Verification | Agile/Scrum Methodologies | Troubleshooting | Issue Resolution
Analyzing Test Results | Data Analysis | Failure Analysis | Project Planning | Mentoring & Training
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TECHNICAL SKILLS
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Languages: C/C++, Visual Basic, VBScript, JavaScript, Perl, Pascal
Databases: Microsoft SQL 2005/2008/2012, Oracle 9i/10g/11g, SQL *Plus, MongoDB
Operating Systems: Windows, UNIX (Solaris, and IBM AIX)
Automated Test Tools: Selenium, WinRunner/QTP, Rational Robot, Compuware QARun
Load/Stress Test Tools: LoadRunner, Microsoft Web Application Stress Tool (MS WAS)
Incident Tracking Systems: Rally, HP Quality Center, Rational ClearQuest, IBM Lotus Notes
Software Version Controls/Builds: PVCS, Visual SourceSafe, InstallShield
Web and Application Servers: Apache, Tomcat, IBM WebSphere, JBoss, Virgo
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PROFESSIONAL EXPERIENCE
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FICO, San Diego, CA
Senior Software Quality Assurance Engineer
11/2009 – 10/2015
Tested all major, minor and maintenance product releases. Coordinated tasks and issue resolutions with remote QA team in Bangalore and Hyderabad and worked with Product Management, Professional Services, Sales, and Development teams to organize all defect tracking.
* Led a geographically-dispersed on/offshore QA team in a fast-paced Agile/Scrum environment as Team Lead; mentored and managed QA Software Engineers by providing guidance and input regarding testing approaches, areas of application functionality and specific technical knowledge.
* Provided the ongoing QA support of additional Fraud products under maintenance including Link Analysis, VeriComp Fraud Manager and MIRA Workers’ Compensation Claims Advisor for Reserving.
* Designed, deployed, configured and maintained QA, demo and UAT environments: IBM Tivoli Directory Servers, IBM WebSphere Deployment Manager Servers, IBM WebSphere Application Servers, SAP Business Objects Enterprise Servers and Oracle/MongoDB.
* Handled all testing and verification aspects during product release cycles including application, usability, functional, integration/migration, regression and performance testing of business applications in a multi-tiered hosted ASP environment.
* Partnered with development team to develop, modify, support, execute and automate software test plans/scripts.
* Provided input regarding QA project planning and scheduling along with all code, design walkthroughs and reviews.
* Maintained and analyzed test result documentation to aid in the debugging and modification of software.
BANK OF AMERICA, Irvine, CA
Senior Software Quality Assurance Engineer
5/2008 – 11/2009
Helped troubleshoot issues involving development projects and software customizations. Utilized test scripts and test cases in the evaluation, testing and certification of application software.
* Devised test approaches with input from the development and business groups; provided QA estimates and schedules to complete all tasks according to deadline.
* Created test plans and coordinated all necessary testing and QA actions to identify software/system defects while adhering to all business specifications and industry best practices.
* Provided data analysis and collection to evaluate the software process and identify improvements/enhancements.
* Maintained quality assurance metrics such as defects, defect counts, test results and test status to document the testing process.
* Aided in the implementation of quality standards for QA procedures and methodologies; ensured all standards and methods are followed.
* Handled defect creation, detection and diagnosis in test environments under various production situations such as different web browsers and remote locations.
FICO, Irvine, CA
Software Quality Assurance Lead
5/2003 – 5/2008
Managed software version control builds. Conducted problem analysis and resolution with a team of Software Developers, Support Analysts and Managers. Reviewed design documents and technical specifications and provided project status updates and reports to key stakeholders.
* Oversaw, certified and determined test procedures, plans and schedules for all product testing including Payment Optimizer a web-based app used to identify professional services and pharmacy claims to review for fraud and abuse along with VeriComp Fraud Manager and MIRA a Workers’ Compensation Claims Advisor for Reserving.
* Developed and...
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